Dynamic and detail-oriented Warehouse Associate with proven expertise at Empire Distributors Inc. Skilled in inventory management and order fulfillment, I excel in team collaboration and problem-solving. Recognized for maintaining compliance and safety standards while efficiently handling logistics, I am self-motivated and disciplined in achieving operational excellence.
• Order Picking & Packing – Retrieve bottles or cases according to orders, pack them securely, and prepare for shipping.
• Loading & Unloading – Move shipments using pallet jacks, forklifts, or hand trucks.
• Inventory Management – Track stock levels using scanners or warehouse management systems (WMS).
• Labeling & Compliance – Ensure all products are correctly labeled and comply with alcohol distribution regulations.
• Maintaining Cleanliness & Safety – Keep the warehouse organized and follow safety procedures to prevent accidents.
• Customer Service – Greet guests warmly, take orders accurately, and answer questions about the menu.
• Order Taking & Cash Handling – Operate the register, process payments (cash, credit, mobile), and handle receipts.
• Drive-Thru Operations – Take orders efficiently, process payments, and ensure quick, friendly service.
• Teamwork & Communication – Work closely with kitchen staff and fellow team members to ensure a smooth workflow.
• Receiving & Stowing – Unloaded, inspected, and sorted incoming inventory before placing it in the correct storage locations.
• Picking & Packing – Retrieved items from shelves based on customer orders and packaged them securely for shipment.
• Loading & Unloading – Moved packages and shipments using carts, conveyor belts, or forklifts.
• Scanning & Tracking – Used handheld scanners to track inventory and updated the system.
• Quality Control – Checked products for damage or defects and ensure they meet Amazon’s standards.
• Operated the Cash Register – Scanned items, processed payments (cash, credit, debit, gift cards, etc.), and provided change.
• Customer Service – Greeted customers, answered questions, and assisted with locating products or services.
• Processed Returns & Exchanges – Followed company policies for returns, refunds, and exchanges.
• Maintained a Clean Checkout Area – Kept registers, bagging stations, and surrounding areas tidy.
• Assisted with Store Promotions – Informed customers about discounts, credit card offers, or loyalty programs.
• Handled Customer Complaints – Resolved minor issues or escalate to a supervisor when necessary.
• Customer Service – Greeted customers, assisted with product selection, and provided recommendations based on style and fit.
• Sales & Upselling – Promoted sales by suggesting complementary items like socks, shoe care products, or accessories.
• Cash Handling – Processed transactions, handled returns/exchanges, and operated the cash register accurately.
• Stocking & Merchandising – Restocked shelves, organized displays, and ensured products are presented attractively.
02/2022
OSHA 30
Workforce Development Institute
02/2022
Adult First-Aid/CPR/AED
American Red Cross
02/2022
Asbestos Awareness
Liuna Training of Michigan
02/2022
Silica Awareness
Liuna Training of Michigan
02/2022
Lead & HM Awareness
Liuna Training of Michigan