Tarvis Williams
Miami,FL
Summary
Knowledgeable Point of Sale Tech bringing over 2 years experience in helpdesk support, network administration, and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Proficient in updating software and hardware to meet performance demands. Desire for long-term position with room for career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Point of Sale Support
Hard Rock Stadium
Miami, FL
09.2021 - Current
- Configured hardware devices and software settings to optimize network performance.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Called and consulted with clients regarding equipment details, needs and problems.
- Worked successfully with diverse group of coworkers to accomplish a successful events such as F1 Miami Gardens Grand Prix, Miami Open and many Miami Dolphin games. event earning over a million dollars issues related to our products and services.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL05.2023
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2016
Skills
- Software Deployment
- Helpdesk Administration
- Troubleshooting Network Issues
- Computer Skills
- Customer Service
- Critical Thinking
- Maintenance & Repair
- Computer Diagnostics
- Help Desk Support
- Resolving Problems and Incidents
- Troubleshooting and Diagnostics
- On-site Machine Service
- Software Reinstallation
- Equipment Programming
- New Systems Testing
- Problem Diagnostics
- Adaptability and flexibility
- Coding understanding
- Operating System Knowledge
Certification
- Google IT Support Specialization
- Google System Administration and IT Infrastructure Services
- Google Technical Support Fundamentals
- Google Operating Systems and You: Becoming a Power User
- Google IT Security: Defense against the digital dark arts
References
Available Upon Request
Timeline
IT Point of Sale Support
Hard Rock Stadium
09.2021 - Current
Bachelor of Arts - Computer Science
Florida International University
High School Diploma -
Miami Jackson Senior High School
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