Summary
Overview
Work History
Education
Skills
Timeline
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Tarvisha Maldonado

Bridgeport,CT

Summary

Dynamic Fraud Associate Senior with a proven track record at M&T Bank, excelling in fraud detection and dispute resolution. Leveraged data analysis skills to minimize financial losses and enhance customer satisfaction. Recognized for mentoring team members and fostering a collaborative environment, driving operational excellence in fraud prevention strategies.

Overview

13
13
years of professional experience

Work History

Fraud Associate/Fraud Associate Senior

M&T Bank
06.2023 - Current
  • Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
  • Optimized case resolution times by prioritizing high-risk incidents and managing resources effectively.
  • Acted as a subject matter expert within the team, sharing knowledge on emerging trends in the field of financial crime prevention and mitigation strategies.
  • Participated in industry conferences and workshops focused on fraud prevention and risk management, staying current with best practices and emerging threats.
  • Ensured compliance with regulatory requirements relating to anti-fraud measures through meticulous record-keeping practices.
  • Maintained accurate records for all reported cases of fraud, ensuring timely follow-up and resolution.
  • Identified and pursued leads to obtain evidence regarding fraud cases.
  • I maintain consistent approximately 30-40 incoming calls daily
  • Conducted thorough investigations into suspected cases of fraud, gathering evidence to support findings and recommending appropriate actions.
  • Documented evidence for fraud cases by interviewing involved parties, obtaining statements and reviewing and analyzing records and files.
  • Increased employee awareness of common fraud schemes through the creation and delivery of engaging training programs.
  • Minimized financial losses due to fraudulent activities by closely monitoring high-risk accounts and transactions.
  • Provided exceptional customer service by addressing concerns related to fraudulent transactions and taking appropriate action to rectify issues.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Supported management in making informed decisions regarding potential threats by preparing detailed reports on current trends in fraud activity within the industry.
  • Educated colleagues on emerging trends in fraud detection and prevention strategies, increasing overall team knowledge and effectiveness.
  • Contributed to a positive work environment by acting as a reliable source of knowledge and support for colleagues in navigating challenging cases of suspected fraud.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Universal Banker

M&T Bank
08.2022 - Current
  • Assisted customers around 25-30 daily with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

Universal Banker

People's United Bank
03.2012 - 08.2022
  • Opened 2-3 checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Education

High School Diploma -

Bassick High School/Central High School
Bridgeport, CT
06.1995

Skills

  • Data analysis
  • Fraud prevention
  • Fraud detection
  • Dispute resolution
  • Transaction monitoring
  • Effective communication
  • Telephone and email etiquette
  • Activity monitoring
  • Procedure review
  • Anti-fraud systems
  • Verbal and written communication
  • Transaction review
  • Banking operations
  • Transaction analysis
  • Fraud identification
  • Fraud patterns
  • Ethical standards
  • Account information review
  • Investigative techniques
  • Risk level determination

Timeline

Fraud Associate/Fraud Associate Senior

M&T Bank
06.2023 - Current

Universal Banker

M&T Bank
08.2022 - Current

Universal Banker

People's United Bank
03.2012 - 08.2022

High School Diploma -

Bassick High School/Central High School

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Tarvisha Maldonado