Taryn Alexander
Stephenson,VA
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost products. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products. Personable and dedicated customer service representative with extensive experience in industry. Solid independent and team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Winchester, VA
09.2022 - Current
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Provided guidance to members on how best to use products or services offered by the organization.
- Identified opportunities for cross-selling additional products or services based on member needs.
Clinical Technician
INOVA
Leesburg, VA
05.2019 - 08.2022
- Provided assistance to medical professionals with various medical procedures including injections, wound care and dressing changes.
- Documented patient medical histories accurately into electronic health records systems.
- Responded quickly to emergency situations such as cardiac arrests or trauma cases while maintaining professional composure.
- Managed patient flow within the clinic by scheduling appointments, coordinating referrals, and ensuring timely completion of paperwork.
- Organized daily workloads based on priority levels set by physicians or supervisors.
Education
GED -
Dowell J. Howard
Winchester, VASkills
- Customer Service
- Policy understanding
- Service Recommendations
- Financial Transactions
- Member correspondence
- Product Recommendations
- Customer Support
Timeline
Member Service Representative
Navy Federal Credit Union
09.2022 - Current
Clinical Technician
INOVA
05.2019 - 08.2022
GED -
Dowell J. Howard
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