Taryn Ames
Grand Rapids
Summary
Excellent analytical and organizational skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
22
22
years of professional experience
Work History
Medicare Intake Coordinator
Priority Health
05.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Customer Service Representative
Priority Health
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted leadership with potential candidate interviews
- Mentoring of team members to enhance professional development and accountability.
- Assisted Medicare Secondary payer efforts by analyzing data to ensure health plan is in the primary or secondary position to reduce the administration cost and reworking of claims.
- Research and investigate group health plan coverage to ensure Medicare is secondary and document findings to Centers of Medicare and Medicaid Services.
- Reconciled $317,842 in Medicare Secondary payer recovery efforts in 2 months.
Customer Service Representative
Morley Companies, Inc
11.2020 - Current
- Member inquires
- Status review
- Claim adjustments
- Provider outreach
- Member Payments
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
Dollar General
01.2018 - 09.2020
- Training
- Stocking
- Planograms
- Daily paperwork
- Cash handling
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Wash World
04.2003 - 02.2009
- Maintenance
- Schedules
- Paperwork
- Chemical orders
Education
GED -
Roane State Community College
Skills
- Complex problem solving
- Work style: Reliability — Highly Proficient
- Product Knowledge
- Data Entry
- Data Collection
- Problem Resolution
- Proofreading
- Customer Service
- Call Center Operations
- Service Standard Compliance
Timeline
Medicare Intake Coordinator
Priority Health
05.2024 - Current
Customer Service Representative
Priority Health
09.2022 - Current
Customer Service Representative
Morley Companies, Inc
11.2020 - Current
Assistant Manager
Dollar General
01.2018 - 09.2020
Assistant Manager
Wash World
04.2003 - 02.2009
GED -
Roane State Community College
Similar Profiles
Dana WardDana Ward
Credentialing Analyst II at Priority HealthCredentialing Analyst II at Priority Health
Joy BuuriJoy Buuri
Customer Service Associate at Priority HealthCustomer Service Associate at Priority Health
CHRISTINA JACKSONCHRISTINA JACKSON
Enrollment Specialist at Priority HealthEnrollment Specialist at Priority Health