Summary
Overview
Work History
Education
Skills
Timeline
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Taryn Butler

Acworth,GA

Summary

Customer service professional with 9+ years in fraud investigation, financial services, and customer care, recognized for improving customer trust and satisfaction. Expertise in managing sensitive information and large transactions while resolving complex cases with precision. Committed to utilizing skills in fraud detection and customer service to enhance security and operational efficiency.

Overview

13
13
years of professional experience

Work History

Communications Center Specialist

D4C Dental Brands
04.2025 - Current
  • Handled escalated calls with diplomacy, de-escalating situations while addressing customer concerns effectively.
  • Resolved customer complaints with professionalism, maintaining a positive company reputation.
  • Mentored new hires, providing guidance on best practices and sharing expertise in effective communication strategies.
  • Developed rapport with customers through active listening, empathy, and effective problem-solving
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.

Fraud Investigator

Bank of America
02.2018 - 02.2021
  • Investigated fraud in customer accounts, ensuring swift resolution and enhanced security.
  • Handled sensitive information and large transactions with precision and confidentiality.
  • Addressed customer concerns efficiently, improving satisfaction and trust.
  • Provided exceptional phone support, fostering positive client relationships.
  • Conducted comprehensive fraud investigations using advanced detection systems, protecting high-value accounts and implementing enhanced security protocols.
  • Led cross-functional fraud prevention initiatives, resolving complex cases while maintaining strict compliance with banking regulations.
  • Managed sensitive financial data investigations, documenting findings and developing robust fraud prevention strategies.

CSR - Customer Service Representative

Transdev
11.2016 - 05.2018
  • Managed high-volume calls, scheduling medical trips, ensuring customer satisfaction.
  • Maintained accurate records of sensitive personal and payment data.
  • Resolved escalated customer issues, enhancing service quality.
  • Trained in call center protocols and systems, improving operational efficiency.
  • Facilitated essential medical transport arrangements, demonstrating empathy and precision in handling sensitive customer information and urgent requests.
  • Orchestrated seamless communication between customers, medical facilities, and transport services while maintaining strict confidentiality standards.

Front End Supervisor

SAM'S CLUB
08.2015 - 05.2016
  • Managed cash transactions and trained staff across all departments.
  • Led front-end team, enhancing customer service in jewelry and tire sections.
  • Resolved membership issues and customer complaints efficiently.
  • Coordinated with departments to streamline operations and improve service.
  • Implemented solutions that improved customer satisfaction and team performance.
  • Administered membership programs while maintaining exceptional service standards and resolving customer concerns through effective communication.
  • Coordinated with department heads to ensure seamless store operations, while mentoring staff and promoting cross-functional teamwork.
  • Fostered positive customer relationships through proactive problem-solving and maintaining high service standards across all front-end operations.

Customer Service Manager

Kroger Stores
05.2013 - 07.2014
  • Managed cash flow and customer interactions, ensuring smooth daily operations.
  • Recognized as top-rated cashier for exceptional service and positive attitude.
  • Trained in financial services, enhancing customer service department efficiency.
  • Led front-end team, optimizing employee performance and service delivery.
  • Monitored cash handling, maintaining accuracy and accountability.
  • Managed financial transactions including Western Union services, check processing, and money orders while ensuring compliance with security protocols.

Intake Specialist

Charlton Memorial Hospital
05.2012 - 05.2013
  • Collected and accurately entered patient data, enhancing record precision and service efficiency.
  • Facilitated initial assessments and coordinated appointments, improving patient flow.
  • Recognized for fostering a welcoming environment, enhancing patient satisfaction.
  • Processed patient intake documentation while maintaining strict compliance with HIPAA regulations, streamlined admission procedures, and coordinated with healthcare teams.
  • Partnered with medical staff to optimize patient flow, resolve admission challenges, and ensure proper documentation for healthcare providers.

Education

Bachelors - Psychology

Kent State University
Kent, OH
01.2009

Skills

  • Fraud Investigation (Experienced)
  • Customer Service (Expert)
  • Call Center (Experienced)
  • Financial Analysis (Experienced)
  • Insurance Verification (Experienced)
  • Team Supervision (Expert)
  • Cash Handling (Expert)
  • CPR Certified (Experienced)
  • Problem Solving (Expert)
  • Computer Proficiency (Experienced)

Timeline

Communications Center Specialist

D4C Dental Brands
04.2025 - Current

Fraud Investigator

Bank of America
02.2018 - 02.2021

CSR - Customer Service Representative

Transdev
11.2016 - 05.2018

Front End Supervisor

SAM'S CLUB
08.2015 - 05.2016

Customer Service Manager

Kroger Stores
05.2013 - 07.2014

Intake Specialist

Charlton Memorial Hospital
05.2012 - 05.2013

Bachelors - Psychology

Kent State University

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Taryn Butler