Friendly and efficient individual devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skills and retaining product and service information to provide effective issue resolution.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Door Dash
03.2021 - Current
Promoted exceptional driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
Maintained strong relationships with clients through proactive communication, personalized service and on-time deliveries.
Owner
Perfectly Maid Of South Central Missouri
04.2011 - Current
Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
Trained new hires on company policies, procedures, and best practices in cleaning services.
Ordered and maintained company inventory on all supplies.
Provided invoices to all clients and processed payments.
Supervisor
Party America
08.2008 - 03.2011
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas according to plan-o-grams.
Shipping and receiving of customer orders, as well as returns on defective products.
Manager
DEB's Clothing
09.2004 - 03.2008
Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic.
Achieved weekly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Oversaw store operations, including opening and closing procedures, cash management, shipping and receiving, and daily/weekly reports.