Highly organized team player, skilled in balancing multiple tasks while maintaining accuracy and efficiency. Recognized for fostering positive, productive relationships through communication and collaboration. Committed to maintaining the highest standards of ethics and professionalism while consistently delivering results. Motivated to take on challenging assignments while achieving company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Alacrity Solutions, Brush Country Claims, TelaClaims, QA Claims
06.2021 - 03.2025
Verify coverage exists for our customers
Communicated regularly with contacts via phone calls, emails, or letters regarding status updates or additional documentation requests
Proactively provide policyholders and required parties with the claim process and status
Responded to policyholder and required parties inquiries promptly and professionally, resolving concerns effectively
Accurately document all decisions, correspondences, reports, and discussions
Evaluate claims and perform investigations to assess damages and liabilities accurately
Reviewed police reports and physical property damage to determine the extent of liability
Work with independent adjusters, experts, and/or contractors to facilitate necessary services or repair work
Produce a timely, clear, and concise adjusting report with findings and recommendations for claim settlement within deadlines
Pay and process claims within the designated authority level
Conclude claims
Producer Support
Lumeris
St. Louis, MO
10.2018 - 08.2021
An internal liaison for internal agents and external producers
Resolve all inquiries and concerns related to enrollment, policy questions, and system issues
Educate brokers and partners in plan policies, benefit interpretation, and use of online self-service tools
Identify and research common trends interfering with each producer's connection
Work directly with the development team to assist in improving the producer experience and access
Communicate directly with the commissions team to ensure proper payments are disbursed
Facilitate enrollment data intake from producers
Assist producers in system navigation via email or phone
Create Excel spreadsheets for all new producers to gain access to the required systems
Reimbursement Representative
BJC Home Care Services
St. Louis, MO
02.2016 - 10.2018
Meet established benchmarks and expectations for collections and aged accounts receivable balances
Confirm all claims have appropriate codes and quantities on initial submission
Submit electronic claims daily through Clearinghouse for multiple government, managed care, and private payers
Follow-up on denials and research denial trends
Prepare and submit appeals
Respond to all patient correspondence or concerns via phone or in person.
Process credit card payments
Certification
State Farm Estimatics
State Farm Policy
State Farm Auto Certification
NFIP Claims Adjuster Presentation
State Licenses
AL - AR - FL - ID - IN - KY - LA - ME- MI - MN - MS - MT - NM - OK - OR - TX - UT - WV
Timeline
Claims Adjuster
Alacrity Solutions, Brush Country Claims, TelaClaims, QA Claims