Dynamic clinical front desk with exceptional insurance experience with a proven track record at Zoom Diagnostic Imaging, excelling in customer service and insurance coverage verification. Adept at policy analysis and documentation, I enhance client satisfaction through effective communication and critical thinking, ensuring compliance and accuracy in records maintenance. Committed to driving results and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Insurance Specialist
Zoom Diagnostic Imaging
1113 W Cherry Ave Enid, OK 73703
05.2021 - 07.2025
Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Processed eligibility and benefits verification and authorization requests.
Followed up on denials, late payments, extensions and other special circumstances.
Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
Checking in patients and completing paperwork and sending medical records over as requested
Maintained high standards of customer service by building relationships with clients.
Communicated effectively with members of operations, finance, and clinical departments.
Streamlined policy management by regularly updating client information and tracking policy changes.
FSQA
Tyson Foods
501 S Raleigh Ave
01.2019 - 06.2021
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Quality Control for multiple lines and products providing supervised quality goods according to USDA and Food Safety Standards.
Sales Associate
Park Avenue Thrift
507 S Grand Ave Enid, OK 73701
07.2017 - 12.2018
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Cashier
Jumbo Foods Grocery
221 S 30th Enid, OK 73701
03.2016 - 03.2017
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Enid High School
611 W Wabash Enid, OK 73701
Skills
Documentation skills
Policy analysis
Regulatory compliance
Account management
Documentation
Customer service
Health insurance
New client acquisition
Customer follow-up
Critical thinking
Insurance coverage verification
Data entry
Records maintenance
Accomplishments
Achieved High rate of high patient flow through effectively helping with Authorizations.
Used Microsoft Excel to develop inventory tracking spreadsheets.