TARYN ENOS
Writer, Author, Speaker
Haltom City,TX
Summary
Detail-oriented writer providing accuracy in documentation review and approval. Comprehensive understanding of writing processes and acutely aware of proactive editing techniques. Competent in managing multiple competing priorities and deadlines.
Overview
7
7
years of professional experience
Work History
QA Manager/ UAT II
Compassion International
01.2022 - Current
- Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
- Performed quality assurance checks on all documentation material before final publication.
- Proofread existing documents for errors in grammar, punctuation, spelling, syntax, formatting.
- Conducted research to ensure accuracy of information in technical documents.
- Drives change management from a business perspective collaborating with IT managers and stakeholders.
- Led creation of end-to-end business value stream for Contact Center and Services Department.
- Primary point of contact for all escalated issues regarding Compassion Global Websites and Mobile Apps.
- Collaborates with Global stakeholders in large NGO and working B2B with global NGO’s to create solutions.
- Reviewed and edited technical documents such as user manuals, installation guides, and system documentation.
Board Member-Contributing Writer
Stoa USA
01.2021 - 01.2022
- Reviewed analytics and made recommendations on social media trends to create unity in brand.
- Developed story ideas based on current news events.
- Produced Monthly Newsletter for 12 months and contributed 14 Articles. Edited and Proofread 24 Articles and Interviewed to develop research for each writer and contributor.
- Edited manuscripts to ensure accurate grammar, punctuation, syntax, and usage.
- Provided feedback on the quality of content in terms of structure, accuracy, readability, and style.
- Researched, wrote and edited articles for print and online publications.
- Wrote copy and articles for Alumni Committee to provide clarity and unify vision of STOA as a community.
- Produced and sustained social posting calendar and strategy for daily, weekly, and monthly brand goals
- Created Social Media Copy and Video Ads for Facebook, Twitter, Instagram, Pinterest, Blogs, and YouTube.
- Video production, copywriting, and editing brand specific content for social media through Adobe Suite.
- Organized, trained, and empowered volunteers to judge at 4 Tournaments with STOA including Nationals.
Death Call Representative III
Compassion International
05.2021 - 12.2022
- Trusted with sensitive calls and correspondence regarding deaths of children and caregivers.
- Assisted in training new call center representatives on company policies and procedures.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- In charge of all sensitive accounts and levels of information about global team members.
- Persuaded sponsors to recommit to vision of Compassion, representing and building brand loyalty.
Social Media Response Team
Compassion International
05.2020 - 05.2021
- Produced and responded to content on various social media platforms including YouTube, Facebook, Instagram, Twitter, Compassion Blog and Pinterest with SDR Social Media Response.
- Worked closely with other departments to ensure consistency in messaging across channels.
- Managed a team of 10+ digital marketers responsible for creating daily content and managing campaigns.
- Promoted and pioneered better procedures for communication efficiency.
Sponsor Donor Representative I, II, III
Compassion International
05.2019 - 05.2020
- Worked with multi-cultural and global team.
- Initiated and created verbal and written content to address diverse audiences.
- Consistent top producer and performer in quality and quantity of calls, emails, chats, and saved sponsorships in danger of cancellation.
- Achieved 100% quality assurance measurements in first two months.
Hostess/Server/Manager
Village Inn Restaurants
11.2018 - 05.2019
- Managed kitchen, servers, hosts, and guests while tracking expenses and ordering supplies.
Barista Trainer / Shift Lead / Assistant Manager
Starbucks
05.2017 - 12.2018
- Mentored and trained staff on communication skills and conflict mitigation methods.
- Trained three staff members to become efficient Baristas.
- Promoted twice to Assistant Manager at two different branches.
Data Entry/ Customer Service Representative
Master Magnetics Inc.
08.2018 - 11.2018
- Built relationships with customers, suppliers, global staff, and managers.
- Negotiated priorities and communication methods with global and local warehouse staff.
Assistant Stage Manager
Belhaven Dance Department
01.2017 - 05.2017
- Managed Crew, Performers, Managers, Departments through global tour.
- Led 20 crew members and directed 100 cast members through 26 shows.
Education
Certificate - UX/UI Design
I. E. Business School
Online10-2021
Bachelor of Science - Communications And Journalism
Grand Canyon University
Phoenix, AZ04-2020
Skills
- Quality Assurance Expertise
- Team Building and Motivation
- Attention to Detail
- Process Analysis
- Proofreading
- Creative Writing
- Consistent Brand Messaging
- Editing and Proofreading
- SEO Experience
Notable Accomplishments
- Traveled across the USA as a Nationally Accredited speaker from ages 12-20.
References
References available upon request.
Timeline
QA Manager/ UAT II
Compassion International
01.2022 - Current
Death Call Representative III
Compassion International
05.2021 - 12.2022
Board Member-Contributing Writer
Stoa USA
01.2021 - 01.2022
Social Media Response Team
Compassion International
05.2020 - 05.2021
Sponsor Donor Representative I, II, III
Compassion International
05.2019 - 05.2020
Hostess/Server/Manager
Village Inn Restaurants
11.2018 - 05.2019
Data Entry/ Customer Service Representative
Master Magnetics Inc.
08.2018 - 11.2018
Barista Trainer / Shift Lead / Assistant Manager
Starbucks
05.2017 - 12.2018
Assistant Stage Manager
Belhaven Dance Department
01.2017 - 05.2017
Certificate - UX/UI Design
I. E. Business School
Bachelor of Science - Communications And Journalism
Grand Canyon University
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