Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
K-9 Coach
12.2021 - 10.2023
Created and facilitated safe group play activities for animals, promoting socialization, exercise, and positive behavior among the animals in your care
Conducted comprehensive training sessions for new staff members, ensuring they were well-versed in store policies and procedures
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Mentored and motivated team members to achieve challenging business goals.
Training and Development Coordinator/Assistant Manager
Dogtopia
10.2020 - 12.2021
Played a key role in opening new locations, training staff members, and implementing policies and procedures that were developed under my guidance
Developed and implemented strategies to enhance team performance and revenue growth, including training the team in up-selling techniques and utilizing dog evaluations to identify opportunities for additional services.
Maintained facility upkeep
Animal Associate
PetSmart
11.2017 - 10.2020
Bathed domestic pets and trimmed their nails, maintaining their cleanliness and hygiene
Cleaned and sanitized kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities to maintain a safe and hygienic environment.
Animal Caretaker
Countryside's Pet Paradise
06.2015 - 07.2017
Fed and exercised multiple animals each day, ensuring their nutritional needs were met and they received adequate physical activity
Maintained cleanliness and hygiene of animal enclosures, regularly cleaning and sanitizing to promote a safe and healthy environment.
Maintained facility maintenance and upkeep of building, built safe enclosures for animals kept on site.
Education
Diploma -
Leonardtown High School
06.2017
Skills
Creativity Expert
Adaptability Expert
Customer Service Expert
Leadership Expert
Effective Time Management Expert
Ability to Work in a Team Expert
Recruiting and interviewing
Task Delegation
Operations Management
Employee Scheduling
Project Management
Customer Relationship Management (CRM)
Certification
Carpentry, Turner Job Corps: April - July 2024 (Will provide certification upon request)
Timeline
Assistant Manager
K-9 Coach
12.2021 - 10.2023
Training and Development Coordinator/Assistant Manager
Dogtopia
10.2020 - 12.2021
Animal Associate
PetSmart
11.2017 - 10.2020
Animal Caretaker
Countryside's Pet Paradise
06.2015 - 07.2017
Diploma -
Leonardtown High School
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