Taryn Kelley
Providence
Summary
Skilled Electronic Data Interchange (EDI) and experienced Operations Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer/Client Services in Operations, Healthcare and Supply Chain positions with training in EDI. Motivated to learn, grow and excel with enthusiastic and hard- working teams.
Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Analyst III
Ideon
10.2020 - 01.2025
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
EDI Specialist
Hayneedle
05.2017 - 01.2020
- Worked with vendors to troubleshoot any issues with their EDI documents to ensure proper inventory, order, shipping and invoice data was successfully received.
- On-boarded new EDI vendors and migrated vendors from old to new EDI IDs by setting up profiles and conducting testing on all documents that were traded with Hayneedle and Walmart.
- Worked with internal departments to troubleshoot issues with document importing.
- Ran reports on EDI document errors, EDI trading partner statistics, inventory issues, over- stocked and aged inventory, and inventory invoice discrepancies.
Vendor Operations Coordinator
Hayneedle.com
06.2017 - 03.2018
- Worked directly with new and existing vendors to help with all issues they were experiencing on the Hayneedle vendor portal, including invoice uploading and inventory inaccuracies.
- Created and improved vendor training and SOPs for processes within my department.
- Ran daily, weekly and monthly reports on vendor performance, on-time shipping and cancelled orders for example.
- Compiled and format the data into specifications set by my manager and presented it when needed.
Customer Care Lead
Hayneedle.com 6 months
12.2016 - 05.2017
- As a Lead I worked with highly escalated customers to solve problems they were experiencing with their orders and deliveries.
- This often require extended contact with customer and vendor until a solution was arrived at that best benefited the customer and left them satisfied.
- I also worked with the CS team one-on-one with their questions and trained them on all processes they were having trouble with.
Email Customer Service Specialist
10.2016 - 11.2016
- Hayneedle.com 2 months I worked directly with customers solving problems with their order, and the delivery and returns thereof.
Customer Service Associate/Supervisor
12.2014 - 08.2016
- Native Maine Produce & Specialty Foods 1 year 9 months I worked in direct contact with customers in high pressure situations to ensure that the customer's product was received by them in a timely manner.
- I coordinated with drivers, management, sales representatives and the customers to maintain a high level of customer satisfaction.
- In December 2015 I was made the supervisor of the customer service department and oversaw 3-4 people at a given time and worked with upper management to make decisions to provide the company with the best customer service team possible.
Local and Organic Buyer
Native Maine Produce & Specialty Foods
04.2013 - 11.2015
- 2 years 8 months I have worked to build relationships with local farmers and producers, and have been instrumental in securing and buying products from them over the last 9 months.
- I have a deep knowledge of food service, food and farming all of which have helped this program grow and thrive, and in turn built strong relationships with the producer from whom I buy.
- I have also resurrected the website and redesigned it to fit the needs of the growing and changing program and the ever-changing nature of the produce market.
- I have also gained a deeper understand of the logistics and transportation side of the business.
Cook/Manager
09.2010 - 04.2013
- Clayton's Cafe 2 years 8 months I was the primary lunch cook and in charge of a team of 5-8 at any given time.
- I also handled some of the inventory and order tracking for the owners.
- Made and updated the company Facebook page.
Education
Bachelor of Arts (B.A - Liberal Arts and Sciences/Liberal Studies
University of Maine at Augusta
2010
Skills
- EDI analysis
- Cross-functional teamwork
- Attention to detail
- Root-cause analysis
- Interpersonal communication
- Problem-solving
- Team building
- System testing
- Teamwork and collaboration
- Excellent communication
- Critical thinking
- Effective communication
- Customer/client service
- Troubleshooting SaaS
Certification
Timeline
Operations Analyst III
Ideon
10.2020 - 01.2025
Vendor Operations Coordinator
Hayneedle.com
06.2017 - 03.2018
EDI Specialist
Hayneedle
05.2017 - 01.2020
Customer Care Lead
Hayneedle.com 6 months
12.2016 - 05.2017
Email Customer Service Specialist
10.2016 - 11.2016
Customer Service Associate/Supervisor
12.2014 - 08.2016
Local and Organic Buyer
Native Maine Produce & Specialty Foods
04.2013 - 11.2015
Cook/Manager
09.2010 - 04.2013
Bachelor of Arts (B.A - Liberal Arts and Sciences/Liberal Studies
University of Maine at Augusta
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