Taryn Lundquist
Manassas,VA
Summary
A seasoned Restaurant Shift Leader from MOD Pizza, I excel in customer service and staff training, significantly enhancing team performance and customer satisfaction. My expertise in cash handling oversight and a talent for fostering a positive work culture have markedly reduced employee turnover and streamlined operations, showcasing a blend of hard and soft skills for impactful leadership.
Professional with strong experience in restaurant industry, well-prepared for leadership roles. Known for effective team collaboration and consistent achievement of results. Skilled in staff management, customer service, and operational efficiency. Adaptable and reliable in dynamic environments, ensuring smooth operations and high standards.
Overview
2
2
years of professional experience
Work History
Restaurant Shift Leader
MOD Pizza
13941 Promenade Commons St, Gainesville, VA 20155
06.2021 - 05.2023
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Checked and monitored inventory levels to reorder items.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
Education
Associate of Arts - Graphic Design And Interactive Design
Northern Virginia Community College
Annandale, VA12-2023
High School Diploma -
Brentsville District High School
Nokesville, VA06-2020
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Staff training
- Complaint handling
- Order management
- Food handling safeguards
- Staff motivation
- Hygiene standards
- Table management
- Customer service
- Coaching and mentoring
- Critical thinking
- Relationship building
- Problem-solving
- Reliable and responsible
- Training and onboarding
- Team leadership
- Staff supervision
Timeline
Restaurant Shift Leader
MOD Pizza
06.2021 - 05.2023
Associate of Arts - Graphic Design And Interactive Design
Northern Virginia Community College
High School Diploma -
Brentsville District High School