Committed and hardworking Front-End Lead with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
15
15
years of professional experience
Work History
Cashier/ Back-up Front End Supervisor/ Liquor Clerk
QFC
05.2019 - Current
Manage scheduling of Front-end associates to provide adequate department coverage
Assist in development and implementation of department action plans to achieve desired results
Collaborate with Front-end associates and promote teamwork
Display a positive attitude
Stay current with present, future, seasonal and special ads
Responsible for being visible and actively greeting, engaging and assisting customers
Process customer transactions through check lane quickly, accurately, and efficiently
Understand Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy
Liquor ordering to keep up on demands and provide a variety for customer wants
Maintained scans to Company standards and for inventory purposes
Helped out in other departments as needed
Order, label, stock and inventory department merchandise.
Greeted customers and responded to requests for information.
Helped customers complete purchases, locate items and join reward programs.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Maintained organized and orderly front end and removed carts, baskets and debris.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Processed Western Union and Ria Transactions.
Deli Helper Clerk
PCC Natural Markets
08.2008 - 05.2013
Providing professional customer services
Knowledgeable in deli foods, bakery products and vendor products
Provides Retail support to Deli Manager.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible hours across night, weekend and holiday shifts
Data Entry Clerk
TAC Worldwide - Verizon
08.2004 - 08.2005
Advertising and PR services
Data Entry (alpha and numerical), calling customers to verify information for yellow pages directory.
Completed data entry tasks with accuracy and efficiency.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Sorted documents and maintained organized filing process.
Scanned documents and saved in database to keep records of essential organizational information.
Located and corrected data entry errors and reported to management.
Proof Operator and Accounts
Adecco
03.2003 - 08.2004
Positions which include various titles such as Auditing
Operated proof machine to list, sort and prove credits, debits, and deposits.
Detected out of balance transactions and followed implemented handling procedures.
Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
Data Entry /Accounts Assistant
Officeteam - Merck Medco
01.1999 - 01.2003
Attended creative and productive briefings to create reports to summarize highlights and agreements
Managing client expectations and timelines
Provided client correspondence
Coordinate or assist in assigned client installations and ongoing service needs by interfacing with clients and internal departments to meet customer requirements
Provided technical support on operational issues
Completed paperwork for plan changes and quality control.
Sorted documents and maintained organized filing process.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Compiled information and input into any database.
Received incoming calls and handled data requests from internal stakeholders
Produced monthly reports using advanced Excel spreadsheet functions.
Gathered data from multiple sources and programs.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Increased data entry efficiency by 98% through streamlined processes.
Supported multiple departments with special projects.
Education
No Degree - Paralegal Studies
Purdue University
West Lafayette, IN
12.2026
Skills
Skills Profile
Front-end supervision
Provide Excellent and Friendly Customer Service
Inventory Control Processes
Adaptable and Flexible
Timeline
Cashier/ Back-up Front End Supervisor/ Liquor Clerk