Taryn Miller
Phoenix,AZ
Summary
Dynamic leader and skilled communicator, excelled at Farmers Insurance by enhancing client satisfaction and boosting revenue through customized insurance solutions. Expert in new hire training and creative problem-solving, demonstrated a track record of professional growth and productivity improvements. Achieved significant staff development and customer retention by leveraging interpersonal skills and planning acumen. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Standardization Trainer
Master Electronics
05.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Lead new hire orientation and ongoing training for team members.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Painter Helper
Painting Queen
08.2022 - 05.2023
- Supported safe working conditions by properly setting up ladders, scaffolding, and other equipment for use by painting team members.
- Assisted in completing jobs on schedule by maintaining a clean and organized work environment.
- Enhanced the efficiency of painting projects by preparing surfaces and materials ahead of time.
- Performed essential maintenance tasks such as cleaning brushes, rollers, and tools after each use for optimal performance during future projects.
- Contributed to customer satisfaction by addressing any concerns or requests promptly during the painting process.
Convenience Store Clerk
Maverik Adventure's First Stop
01.2021 - 07.2022
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Supported management in maintaining accurate inventory records through diligent tracking of incoming shipments and returns.
- Worked with floor team and managers to meet wide range of customer needs.
Remote Insurance Sales Producer
Farmers Insurance Group
10.2021 - 05.2022
- Enhanced client satisfaction by providing customized insurance solutions tailored to individual needs.
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
- Boosted company revenue by identifying and pursuing new business opportunities in the insurance market.
- Increased customer retention with exceptional client service and timely follow-ups on policy renewals.
- Organized and maintained accurate client records, ensuring quick access to essential information for enhanced efficiency in sales and service delivery.
- Assisted in training new hires, sharing industry knowledge and best practices to accelerate their learning curve and enable seamless integration into the team.
Insurance Agency Supervisor
Farmers Insurance Agency
01.2016 - 02.2018
- Improved staff retention rates through regular performance reviews, professional development opportunities, and employee recognition initiatives.
- Spearheaded community engagement initiatives by sponsoring local events, supporting charitable causes, and promoting insurance awareness in the public domain.
- Reduced claims processing time by optimizing internal workflows and streamlining communication with adjusters.
- Identified emerging trends in the insurance industry through continuous research and education to stay ahead of competitors in service offerings.
- Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
- Developed strong relationships with underwriters and carriers to negotiate better coverage options for clients.
Gift Shop Cashier
Dawnland LLC
05.2015 - 11.2015
- Assisted in maintaining visually appealing merchandise displays, enticing customers to make purchases and boosting overall sales.
- Maintained security awareness while handling large amounts of cash, reducing the risk of theft or loss within the store environment.
- Displayed excellent product knowledge, assisting customers in making informed purchasing decisions.
- Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
- Utilized time management skills effectively, balancing multiple responsibilities such as cashiering duties and restocking shelves simultaneously.
- Provided exceptional customer service through active listening and empathetic communication, addressing concerns effectively while maintaining a positive demeanor.
- Demonstrated adaptability and flexibility by covering additional shifts when needed, contributing to a well-functioning team environment.
Juvenile Detention Officer
San Juan County Adult Detention Center
03.2014 - 05.2015
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
Airline Customer Service Manager
Great Lakes Airlines
09.2012 - 05.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Education
Bachelor of Science - Organizational Leadership
Maryville University of Saint Louis
St Louis, MO12.2027
Associate of Applied Science - Architectural Drafting Technology
Westwood College - Denver North
Denver, CO05.2006
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Interpersonal Communication
- Group and individual instruction
- Materials Preparation
- Learning Styles
Timeline
Standardization Trainer
Master Electronics
05.2023 - Current
Painter Helper
Painting Queen
08.2022 - 05.2023
Remote Insurance Sales Producer
Farmers Insurance Group
10.2021 - 05.2022
Convenience Store Clerk
Maverik Adventure's First Stop
01.2021 - 07.2022
Insurance Agency Supervisor
Farmers Insurance Agency
01.2016 - 02.2018
Gift Shop Cashier
Dawnland LLC
05.2015 - 11.2015
Juvenile Detention Officer
San Juan County Adult Detention Center
03.2014 - 05.2015
Airline Customer Service Manager
Great Lakes Airlines
09.2012 - 05.2014
Bachelor of Science - Organizational Leadership
Maryville University of Saint Louis
Associate of Applied Science - Architectural Drafting Technology
Westwood College - Denver North
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