Taryn N. Smith
Schenectady,NY
Summary
Experienced with Retail Management, emphasizing Team Leadership, and Operational Efficiency. Utilizes effective strategies to enhance customer satisfaction and drive store profitability. Track record of implementing training programs and fostering positive work environment.
Overview
26
26
years of professional experience
Work History
Branch Manager
Trustco Bank
01.2025 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
Personal Assistant
Joseph Nicolla - President - Columbia Development
05.2019 - 08.2024
- Self Motivated while working independently with minimal supervision. Proactive in planning and execution of problem resolution within homes.
- Property Manager for multiple homes. Responsible for monitoring each property, while coordinating completion of seasonal/annual preventative maintenance services.
- Provided assistance in completion of every day errands for the family. Services included: Organization of Homes, Household Pantry Restocking, Food Shopping, and over seeing Household Cleaning. Preparation completed in party planning for Corporate dinners, and Holiday celebrations held within the homes. Assisted with travel plans and organizing packing for corporate and personal travel arrangements.
- Coordinated the organization and packing of all necessities needed for an annual Winter Rental Property. Supply orders, Food/Alcohol deliveries, Supplies/Suitcases needed for multiple month long stay.
- Coordinated the organization, packing arrangements, and housekeeping for the sale of a Vacation property. Packing entire home, directing moving company to deliver within 2 locations. Inspections of cleanliness before closing of house.
- Passionate to deliver outstanding service while responding to family inquiries and requests. Resolved issues in a timely, friendly, and efficient manner.
- Remained courteous, patient, and professional under any circumstances while working closely with family, demonstrating a high degree of respect and privacy.
Store Manager
Famous Footwear
01.2015 - 05.2019
- Inspired team with integrity and drive. Fostering culture centered on customer relationships and Operations excellence.
- Directed team to achieve compliance with company standards in visual merchandising and operational tasking
- Recruit, Hire, and developed top talent to provide excellence in customer experience and produce profitability goals for the store
- Drove Business Analysis to leverage insights and deliver profit results.
General Manager
Ulta Beauty Inc.
02.2015 - 08.2015
- Responsible for all aspects of managing a single retail store, inclusive of the salon
- Completed operational accountability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures
- Provided leadership and ensured staff maintained store presentation, supported brand consistency, and customer service skills through daily team coaching
- Conducted business analysis that resulted in the planning and directing of employees to meet or exceed budgeted store and salon sales, expenses, profit and productivity goals in support of district/region strategy
- Handled store level loss prevention issues
Store Manager
Bath & Body Works
11.2010 - 02.2015
- Responsible for achieving sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures
- Develop and execute short/long term plans to support store compliance with company procedures and achieve goals supporting District/Regional strategies
- Ensure maintenance of expected operational and merchandising standards
- Ensure staff maintains store’s presentation and supports brand consistency
- Provides effective training to staff in areas of customer service, product knowledge, inventory control, and merchandising – while offering developmental opportunities
- Handled store level loss prevention issues
Assistant Store Manager
CVS/Caremark
07.2009 - 06.2010
- Responsible for supervising and leading a team to increase store profitability
- Supervised and lead a team to improve the store’s quality of customer service
- Responsible for daily store cash handling
- Responsible for merchandising store planograms/floor-plans
- Merchandised and restocked weekly deliveries to the store
- Assisted the weekly store ordering and organizing daily/weekly inventory within the store
District Sales Manager
Claire’s Stores Inc.
06.2003 - 02.2009
- Responsible for providing leadership and direction to area assigned store to increase profitability
- Strive to achieve planned sales goals thru company customer service programs with the promotion of product knowledge, company services, and store appearance in all stores
- Analyzed store’s sales through daily travel and communication to identify problem areas and develop action plans to resolve
- Recruit, train, develop, discipline, supervise and retain qualified Store Managers
- Lead a team through coaching, training, and mentoring. Motivating team while using recognition and reward programs to create a positive working environment
- Ensure compliance of store’s loss prevention policies to reduce store and district shrink results
- Supervise operational activities of stores within district to ensure compliance with company policies and procedures
- Use knowledge of visual merchandising to ensure implementation of visual floorplans, while strategizing the merchandise presentation to successfully drive sales
Store Manager
The Icing/Claire’s Stores Inc.
06.1999 - 06.2003
- Responsible for the supervision and management of all store activity to achieve increased store profitability
- Responsible for hiring, training, and leading a staff to achieve the store’s planned sales goals
- Responsible for controlling loss prevention operations to improve inventory shrink over companies standards
- Managed the concepts of visual merchandise presentation throughout the store
- Promoted to District Manager in Training while overseeing Store Manager responsibilities.
Education
Bachelor of Science - Business Administration
State University of New York College at Brockport
Brockport, NY05.1999
Applied Associate of Science - Business Administration
State University of New York College at Cobleskill
Cobleskill, NY05.1997
Skills
- Managerial Leadership
- Customer Service Excellence
- Problem-solving & Conflict Resolution
- Detail Oriented Organization
- Motivational Team Builder
- Multi-tasking & Time Management
References
References are available on request.
Timeline
Branch Manager
Trustco Bank
01.2025 - Current
Personal Assistant
Joseph Nicolla - President - Columbia Development
05.2019 - 08.2024
General Manager
Ulta Beauty Inc.
02.2015 - 08.2015
Store Manager
Famous Footwear
01.2015 - 05.2019
Store Manager
Bath & Body Works
11.2010 - 02.2015
Assistant Store Manager
CVS/Caremark
07.2009 - 06.2010
District Sales Manager
Claire’s Stores Inc.
06.2003 - 02.2009
Store Manager
The Icing/Claire’s Stores Inc.
06.1999 - 06.2003
Applied Associate of Science - Business Administration
State University of New York College at Cobleskill
Bachelor of Science - Business Administration
State University of New York College at Brockport
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