Resourceful and dedicated experienced worker offering expertise in customer service, Administration support, file management and, coaching. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy in efficient time management.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Center For Employment Opportunityies
11.2022 - Current
active listening and problem solving.
Executed record filing system through Core system to improve document organization and management.
updated spreadsheets and databases to track, analyze, and report on performance of participants and data.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance of CEO
Offered technical support and troubleshot issues to participants where needed
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Conducted research to assist with routine tasks and special projects.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
General Maintenance Technician
Center For Employment Opportunities
11.2022 - Current
Operated varied handpicks to Performed Litter Abatement along Colorado Springs Highways.
Optimized work readiness with effective gathering of litter within a timely manner.
Repaired and replaced lightbulbs, aerator and shower heads to improve energy efficiency
Installed insulation in crawl spaces, under homes and in attics for better heat and cooling to reduce bills and create efficiency.
Prepared surfaces for insulation with help of adhesives, cement and other compounds.
Completed can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
Operated hand tools such as beader crimpers, brakes and shears.
Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
Measured, cut and laid insulating blankets for water heaters and tanks.
Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
Filled tight spaces like attics and walls with loose or foam insulation materials based on building code standards.
Job Coach/Phone Interviewer
Luce Research
11.2018 - 01.2020
Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
Delivered information from script regarding surveys for on-demand phone project assignment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Gained extensive knowledge in data entry, analysis and reporting.
Demonstrated strong organizational and time management skills while managing multiple projects.
Managed time efficiently in order to complete all tasks within deadlines.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Developed and maintained courteous and effective working relationships.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Demonstrated leadership skills in managing projects from concept to completion.
Proven ability to learn quickly and adapt to new situations.
Completed surveys by rechecking information before ending each call.
Devised and implemented effective interviewing techniques and strategies to input data as required
Sought ways to improve processes and services provided.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cross-trained and provided backup support for organizational leadership.
Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Partick Henry High School
Stockbridge, GA
05.2008
Skills
Self-motivated
Detailed Orientated
Fast-paced
Dynamic problem solving
Organization
Data Entry and CRM Knowledge
Workflow management Marketing savvy
Call center telecommunications
Worked within OSHA standards to recognize safety concerns on job sites