Customer Service Associate/ Technician focused on properly greeting each guest/customer, responding quickly to all inquiries and transactions with a professional and friendly attitude.
Overview
15
15
years of professional experience
Work History
Make Up Artist
Vera-Moore Cosmetics
08.2009 - 07.2014
Greeted all guests in a warm and friendly manner to create a positive first impression of the Store
Communicated all client reservations to appropriate staff.
Called clients to confirm upcoming appointments.
Followed the pre-assigned opening and closing procedures for each store location.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Restocked product shelves in all areas of the store.
Consistently followed all required protocols for scheduling make up and eyebrow appointments.
Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
Processed guest credit card information for store services.
Followed through with client requests in a timely manner.
In-store Assistant
Sterling Market
08.2014 - 02.2016
Implemented marketing strategies which resulted in 12% growth of customer base.
Initiated two key partnerships which resulted in 54% revenue growth.
Researched and updated all required materials and products needed for store
Supported Store owner with daily operational functions.
Technician Trainee -944/ Permanent Part- Time Technician
New Jersey Motor Vehicle Commission
11.2017 - 07.2019
Performed technical and/or clerical functions such as: processing and issuance of agency documents.
Reviewed and processed various types of applications, licenses, certificates, surcharges and other documents in accordance with applicable State and Federal laws, regulations and policies.
Administered oral/written examinations to applicants in accordance with New Jersey laws or division rules, regulations and policies for the issuance of a license or registration. ( The documents issued may include , but are not limited to: permits, New Jersey driver licenses, motorcycle licenses, title documents and NJMVC identification cards, receipts fro surrendered license plates , 'bus' endorsements and any other documents deemed acceptable by the practices and policies of the Motor Vehicle Commission.
MVC Technician (Full-Time)
NJMVC
07.2019 - Current
Performed technical and/or clerical functions such as: processing and issuance of agency documents.
Reviewed and processed various types of applications, licenses, certificates and other documents in accordance with applicable State and Federal laws, regulations and policies.
Administered written examinations to applicants in accordance with New Jersey laws or division rules, regulations and policies for the issuance of a license or registration. ( The documents issued may include, but are not limited to: Permits, New Jersey Driver Licenses, Motorcycle Endorsements, Title documents and NJMVC Identification Cards, Receipts for surrendered license plates , 'Bus' endorsements and any other documents deemed acceptable by the practices and policies of the Motor Vehicle Commission.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Exceeded goals through effective task prioritization and great work ethic.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Improved operations through consistent hard work and dedication.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts - Human Resources Management
Hudson County Community College
Jersey City, NJ
06.2026
High School Diploma -
Adult Learning Center
Jersey City, NJ
2013
High School Diploma -
St. Augustine Girls' High School
Trinidad, West Indies
2003
Skills
Excellent phone etiquette
Computer-literate
Effective managerial techniques
Technical and clerical functions in conjunction with customer relations training
Cordial
Subtle and effective sales skills
Timeline
MVC Technician (Full-Time)
NJMVC
07.2019 - Current
Technician Trainee -944/ Permanent Part- Time Technician