Knowledgeable and dedicated customer service professional with extensive experience in the customer service/hospitality industry. With a positive and outgoing demeanor and excellent communication skills I have a strong passion for customer service satisfaction and rapport. Articulate, self motivated, extremely organized, results driven, equipped to identify and solve problems quickly, contribute to sales growth, and drive operational efficiency.
While always maintaining the highest level of customer service and support I received orders grocery shop or pick up food order follow GPS directions to drop off point while graciously communicating keeping customer informed. Self employed so kept track of all proper business paperwork for taxes.
Answer multi phone lines scheduling appointments all day helping to make, cancel, or change reservations while maintaining detailed notes of injuries, pregnancies, and allergies. Responsible for opening and closing spa on different days.
Managed cash register handling cash and credit cards in person and online. Optimize cleanliness, organization, and restock of the gift shop. As well as occasionally gave guided tours of the property to guests and tourists.
Organization and Time Management