Taryn Santypal
Zelienople,PA
Summary
Experienced customer service professional with expertise in sales, support, and satisfaction. Seeking a position to utilize my unique skill set and positively influence team performance outcomes. Proven ability to communicate and negotiate effectively with customers, leveraging extensive product knowledge to create loyalty and generate revenue. Solid team player with excellent rapport-building skills. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent/Health Equity
01.2024 - 04.2024
- Assisted customers with health insurance benefit inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Data Entry Specialist
Williams Sonoma
08.2022 - 10.2023
- Handled inbound calls, took orders, did replacements and refunds, helped with all the customer's general needs
- Furniture trained associate
- Job was seasonal.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Data Entry Specialist
Reserve America
03.2022 - 08.2022
- Scheduled camping reservations in a data entry system for inbound callers
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Maintained client confidence by keeping information confidential.
- Inputted data into computer system to ensure accuracy and completeness of records.
Customer Service Representative
Walgreens
11.2021 - 03.2022
- Scheduled covid vaccines for inbound calls from customers
- Job was seasonal.
- Compiled reports based on gathered information.
- Processed customer's camping reservations accurately and in a timely manner.
- Researched requested information using available resources when necessary.
House Painter
Santypal General Contracting
Zelienople, PA
07.2012 - 11.2021
- Painting outdoors as well as indoors, applying and removing wallpaper, sanding, tiling, drywall, and some roofing.
- Prepared surfaces for painting by filling cracks, holes and other imperfections with caulk or putty.
- Mixed paint according to manufacturer's specifications and applied coats of paint using brushes, rollers, and spray guns.
- Removed fixtures such as door knobs, light switch covers, window sashes and hardware prior to painting.
- Protected floors and furniture from paint spills using drop cloths.
Freelance Audio Transcriptionist
Rev Transcription Services
03.2015 - 08.2019
- Listened to audio recordings and transcribed them following each individual's personal demands/speculations for the job.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
- Interpreted poor quality audio recordings using specialized equipment such as noise reduction headsets or amplifiers.
Data Entry Specialist
Pizza Hut
01.2016 - 07.2016
- Sent order information to appropriate store for preparation and delivery.
- Performed data entry of confidential information into computer database.
- Completed data entry tasks related to orders placed by customers.
- Followed company procedures for call handling and data entry.
- Performed data entry of customer information into database systems.
Sales Associate
ItWorks! Global
05.2015 - 03.2016
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
Customer Service Representative
Guardian Protection Services
05.2014 - 02.2015
- Technical support, customer service, billing support, customer follow-ups, and contract printing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated system with order specifics and customer details, preferences, and billing information.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
Wireless Sales Associate
Roger's Customer Care
01.2011 - 02.2012
- Resolved customer concerns related to wireless phone plans and software.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Processed customer transactions accurately using the point-of-sale system.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
Customer Service and Sales Representative
Harry and David
12.2010
- Worked seasonal to sell products to customers as well as up-sell and cross-sell products.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
Education
Certificate - Medical Coding And Billing
Indiana Institute of Technology
09-2025
Associate of Science - Graphic Design -
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Work directly with other employees to meet goals
- Build rapport with customers
- Complete time critical projects successfully and on time
- Address/resolve and follow-up on any open issues with customers
- Call Management
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Scheduling
- Self-driven to succeed, learn quickly
- Sales
- Strong knowledge of up-selling and cross-selling products to customers
- Follow-up skills
- Punctuality and reliability
- Positive and professional
- Shipping procedures
- Contract writing
- Positive and infectious personality with excellent interpersonal and relationship-building skills
- Driven to provide superior quality customer service
- Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability
- Meticulous, resilient and flexible in handling diverse issues
- Multitasking, enthusiastic, adaptable, persuasive communication skills, goal oriented, friendly, professional, and committed to greatness
Certification
- Graphic Design - 2012
References
References available upon request.
Timeline
Customer Service Representative
Conduent/Health Equity
01.2024 - 04.2024
Data Entry Specialist
Williams Sonoma
08.2022 - 10.2023
Data Entry Specialist
Reserve America
03.2022 - 08.2022
Customer Service Representative
Walgreens
11.2021 - 03.2022
Data Entry Specialist
Pizza Hut
01.2016 - 07.2016
Sales Associate
ItWorks! Global
05.2015 - 03.2016
Freelance Audio Transcriptionist
Rev Transcription Services
03.2015 - 08.2019
Customer Service Representative
Guardian Protection Services
05.2014 - 02.2015
House Painter
Santypal General Contracting
07.2012 - 11.2021
Wireless Sales Associate
Roger's Customer Care
01.2011 - 02.2012
Customer Service and Sales Representative
Harry and David
12.2010
Certificate - Medical Coding And Billing
Indiana Institute of Technology
Associate of Science - Graphic Design -
The Art Institute of Pittsburgh
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