Proven leader in streamlining operations and enhancing efficiency at VIP Mortgage Inc, adept at office management and real estate knowledge. Excelled in vendor management and employee supervision, significantly minimizing regulatory risks. Skilled in deadline management and effective multitasking, consistently delivering high-quality work within tight timelines.
Overview
18
18
years of professional experience
Work History
Appraisal Coordinator
VIP Mortgage Inc
09.2015 - Current
Communicated with fee appraisers regarding orders, reports and assignment schedules.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Improved office operations by automating client correspondence, record tracking and data communications.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Assisted in data entry for residential reviews of appraisals and evaluations.
Monitored completion of reports and turnaround of orders for fee and staff appraisers.
Obtained fee amounts from fee appraisers for applications requiring loan estimates.
Composed and ordered engagement letters to fee appraisers.
Weekend Education Program Coordinator
Sage Counseling
10.2014 - 09.2015
Trained faculty and staff to develop courses in learning management systems.
Conducted surveys with students upon course completion to gather feedback for improvement.
Answered phones and maintained student records for education department.
Entered course assignments and training plans in school system.
Scheduled and attended student meetings and recorded meeting minutes for faculty.
Managed educational program budget and prepared monthly reports.
Supported admissions process through application review and student registration.
Appraisal Coordinator
ValueTrend Solutions
05.2013 - 07.2014
Communicated with fee appraisers regarding orders, reports and assignment schedules.
Obtained fee amounts from fee appraisers for applications requiring loan estimates.
Composed and ordered engagement letters to fee appraisers.
Assisted in data entry for residential reviews of appraisals and evaluations.
Monitored completion of reports and turnaround of orders for fee and staff appraisers.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Appraisal Coordinator
SettlementOne
05.2009 - 04.2013
Communicated with fee appraisers regarding orders, reports and assignment schedules.
Obtained fee amounts from fee appraisers for applications requiring loan estimates.
Composed and ordered engagement letters to fee appraisers.
Assisted in data entry for residential reviews of appraisals and evaluations.
Monitored completion of reports and turnaround of orders for fee and staff appraisers.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Bar Manager
Deemo's American Grill
06.2007 - 01.2009
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Improved customer service rankings by resolving issues quickly and accurately.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Closed out cash register and prepared cashier report at close of business.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Financial Aid Officer
Minnesota School of Business
05.2006 - 06.2007
Provided financial aid counseling to enrolled and prospective students.
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Collaborated with community-based organizations to increase economic diversity of applicant pools.
Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
Authored presentations and documentation for distribution to current and prospective students.
Communicated with prospective students to illustrate available financial aid opportunities.
Advised students in making academic decisions and financial management.
Assisted in development of student financial aid plans and packages.
Counseled students and parents about financial aid options and program details.
Complied with state and federal financial aid guidelines and regulations.