VNDLY
Taryn Tonozzi
Program Manager
Kent,Washington
Summary
Business Management Professional, dedicated Program Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong experience working with contingent workforce staffing, process improvement, delivering and training client specific initiatives, client and contractor consulting, worker onboarding/offboarding, and a support resource for leaders.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Talent Acquisition Advisor
Broadleaf Results @Myovant Sciences
Kent, WA
09.2021 - Current
- Program Management
- Manage and facilitate end-to-end contingent staffing recruitment through VMS tool-VNDLY, to ensure timely fulfillment with high quality candidates, evaluation of talent
- Facilitate regular meetings/discussions/trainings with client hiring managers regarding Broadleaf's processes and procedures
- Collaborate with, and consult client and suppliers as needed
- Demonstrate expert understanding and strong management of all day-to-day and strategic operational functions, such as Contingent Workforce Staffing Management, Independent Contractor Compliance, Invoicing, Statement of Work Management (SOW), Worker Onboarding/Offboarding; Co-Employment Risk Mitigation; Utilization of
- Regularly monitor service levels via process and efficiency reviews; develop course-correcting action plans (e.g.:time to first submit, time to hire, source of hire, time to clear compliance, time to fill)
- Create and help manage Independent Contractor contracts pertaining to assignment with client
- Manage and monitor billing between client, independent consultants, and MSP
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Evaluated resumes, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Sourced and screened candidates for IT, clinical trial, administrative assistant, finance/accounting roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Established consistent language and methodology for talent discussions, development and succession.
- Developed Onboarding/Offboarding swim lanes, email templates for consistent communications with Broadleaf, suppliers, and client, Outline and improve manager Statement of work processes, Outline and improve manager contingent worker processes
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
Operations Program Manager
Actalent, Cruise Automation
San Francisco, CA
01.2019 - 09.2021
- Program Management
- Lead and supported team of 7 managers
- Developed and improved on-site processes, client programs and initiatives such as: Performance Management plan for contingent workers, Onsite Drug testing post COVID, Onsite training for new employees post COVID via Zoom, Weekly meetings with Client Managers and Coordinators to review business needs, Workplace events to increase contractor engagement and participation
- Performed daily HR tasks including on-boarding, off-boarding/terminations, employee relations documentation, and other HR duties such as Workman's Compensation, FMLA, and leave of absence using Excel spreadsheets, Google Suite, Zendesk and Salesforce platform
- Manage timesheets, attendance and promotions through VMS tool, VNDLY
- Quarterly review and delivery of current Standard Operating Procedures (SOP) Manual, SLAs, KPIs, SOWs and VNDLY
- Developed and executed effective communication regarding organizational policies and other business developments regarding client's experiences
- Collaborated with recruiting teams to scale contractor head count resulting in 25-30 new starts per week
- Managed 450+ contractors between four facilities within San Francisco
- Promoted healthy and positive work environment by using metrics to recognize monthly winners based on performance and Quarterly entertainment programs at local venues.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Coached team members on productivity strategies to accomplish challenging goals.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
HR, Logistics Manager
Nordstrom Inc
Fresno, CA
02.2015 - 12.2018
- Lead, trained and developed team of 6: (1)lead, (5) support team members
- Conducted all store Inventory twice a year in collaboration with outside temp agencies
- Monthly training for store staff on specific topics outlined by myself and core team
- Ensured effective logistics and merchant support processes were maintained daily.
- Passed monthly inventory audits with scores of 100%
- Met monthly budgets by saving 10% of expenses every month
- Identified, researched and resolved inventory discrepancies reducing shrinkage every year by roughly .8%
- Manage outside vendor access and entry
- Handled day-to-day shipping and receiving overseeing more than 2000 units per day.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Developed and implemented updating training programs for 60+ employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Created and enforced detailed organization processes to increase quality and service standards.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Service Experience Manager
Nordstrom Inc
Fresno, CA
01.2014 - 02.2015
- Lead, trained and developed team of 12: (1) Assistant, (1)lead, (10) Service Experience Associates
- Ensured efficient use of technology and process in managing service experience operations by developing and conducting trainings to a team of 60 associates
- Promoted customer service and communication standards to SE team and throughout the store
- Provide world class customer service to customers in store and over the phone
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised and performed human resource management functions
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Business Management, Marketing
University of Phoenix
Fresno, CA 08.2013 - 05.2015
Skills
Candidate pipeline management
Candidate tracking
Talent management
Training and mentoring
Organization and Time Management
Team Leadership
Organized
Detail Oriented
Employee Relations
Client Communication and Consulting
Program Development And Management
Ability To Learn
Microsoft Office
Performance Monitoring
Interpersonal Skills
Microsoft Excel
Software
Google Suite
Excel
Microsoft Word
Salesforce
Slack
Zendesk
Power BI
Visio
Calamari
Timeline
Talent Acquisition Advisor
Broadleaf Results @Myovant Sciences
09.2021 - Current
Operations Program Manager
Actalent, Cruise Automation
01.2019 - 09.2021
HR, Logistics Manager
Nordstrom Inc
02.2015 - 12.2018
Service Experience Manager
Nordstrom Inc
01.2014 - 02.2015
Bachelor of Science - Business Management, Marketing
University of Phoenix
08.2013 - 05.2015