Summary
Overview
Work History
Education
Skills
Timeline
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Taryn Wilson

Columbus,Ohio

Summary

Admissions Director and Administration Professional experienced with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence; empowering the work culture.

Overview

9
9
years of professional experience

Work History

Director of Intake

Summit Home Care
06.2023 - Current
  • Increased company revenue by streamlining processes and implementing cost-saving measures in Summit Home Care markets.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed and implement program policies and procedures that guide the provision of services.
  • Responsible for the hiring decisions for Intake Department personnel and continued education programs for department staff.

Intake Manager

Summit Home Care
06.2022 - 06.2023
  • Implemented new protocols and procedures, resulting in increased efficiency and client satisfaction.
  • Developed a centralized intake management system, with the goal of creating an expedited and efficient processing workflow, streamlined for all market specific home care referrals.
  • Led a team of intake coordinators, ensuring all referrals were processed accurately to meet organizational goals.
  • Enhanced patient and providers' experience with timely follow-ups and comprehensive documentation of their needs and concerns.

Office Liaison

Summit Home Care
12.2020 - 06.2022
  • Responsible for contacting potential patients and family/Power of Attorney regarding services, fielding intake calls, and providing quality customer service to patients.
  • Resolved patient/referral source inquiries, while enhancing the continuity of patient care by providing support to Account Managers and referral sources.
  • Provided accurate and complete documentation in accordance with standards, policies, procedures, and guidelines.

Intake Coordinator

Mount Carmel Hospice And Palliative Care
08.2016 - 12.2020
  • Collaborated with hospital discharge planners/social workers, liaison personnel, physicians, billing specialists, patients, families, and others to receive information which facilitates admission of Hospice patients; documented appropriate demographic and clinical information for processing incoming referrals; coordinated communication process between referral sources, third party payors, and professional/clerical staff; and coordinated referral process from initiation to completion including all follow-up necessary to accomplish expected outcome.
  • Other duties included, but were not limited to, insurance eligibility verification, maintaining contact with various insurance providers to obtain pre-authorization for care, electronic scheduling, and data entry through EMR.

Medical Secretary

Ohio Oncology and Hematology dba The Mark H. Zangmeister Center
02.2015 - 08.2016
  • Provided clinical staff and patient support
  • Central contact between physician and patients, coordinating both inpatient and outpatient appointments for chemotherapy, radiology, and specialty orders.
  • Other duties included, but are not limited to, making templates for physician schedules and serving as the liaison between triage nurses and patients and palliative care scheduling.

Education

Bachelor of Science - Health Services Administration

Ohio University
Lancaster
05.2023

Skills

  • Strong Customer Service Skills
  • Data Entry and Coding
  • Conflict Resolution
  • Word Processing
  • Personal Professional Integrity
  • Critical Thinking Proficiency
  • Planning and Prioritization
  • Department Leadership
  • Hiring and Terminations
  • Office Organization
  • Exemplary Communication Skills
  • Patient Scheduling/ Intake Coordination
  • Computer: Microsoft Office Suite, Paycom, Kinnser Wellsky, Homecare Homebase, Epic
  • Clifton Strengths: Achiever, Arranger, Relator, Self-Assurance, Restorative

Timeline

Director of Intake

Summit Home Care
06.2023 - Current

Intake Manager

Summit Home Care
06.2022 - 06.2023

Office Liaison

Summit Home Care
12.2020 - 06.2022

Intake Coordinator

Mount Carmel Hospice And Palliative Care
08.2016 - 12.2020

Medical Secretary

Ohio Oncology and Hematology dba The Mark H. Zangmeister Center
02.2015 - 08.2016

Bachelor of Science - Health Services Administration

Ohio University

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Taryn Wilson