Experienced Office Management and Administration Professional focused on optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
General Manager
Woolbright's Roofing & Construction Inc.
05.2018 - 10.2023
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Responded to customer requests for products, services, and company information.
Estimator & Sales Associate
Woolbrights Roofing & Construction Inc.
05.2018 - 09.2023
Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Successfully formulated and delivered tailored client proposals, resulting in high conversion rate and increased revenue by consistently closing deals
Licensed Master Cosmetologist
Self Employed
01.2012 - 05.2018
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.