Taschica Jones
ONTARIO,CA
Summary
Results-driven professional with extensive experience at Kaiser Permanente in appointment scheduling and client communication. Successfully implemented strategies that enhanced service quality and customer satisfaction. Proficient in HIPAA compliance and employee training, excelling in high-pressure environments while ensuring meticulous attention to detail. Recognized for exceptional time management, problem-solving abilities, and effective use of communication technology. Organized Appointment Coordinator known for maintaining high productivity and efficiently completing tasks. Skilled in schedule management, customer service, and communication technology. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Appointment Coordinator
Kaiser Permanente
Los Angeles, California
04.2007 - Current
- Prepared appointment confirmation emails to enhance client communication.
- Supported office operations by maintaining a clean and welcoming environment.
- Assisted in managing client inquiries through phone and email communication.
- Scheduled appointments for clients and maintained organized calendars.
- Collaborated with medical staff to prioritize urgent appointments efficiently.
- Developed and implemented strategies to improve customer satisfaction levels.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Adhered strictly to HIPAA guidelines when handling confidential health information.
- Provided information to patients on available appointment times and clinic policies.
Supervisor
Coffee Bean & Tea Leaf
Los Angeles, California
05.2003 - 03.2007
- Supervised daily operations and staff performance in a high-volume coffee shop environment.
- Trained new baristas on beverage preparation and customer service protocols.
- Coordinated inventory management to ensure product availability during peak hours.
- Maintained workspace cleanliness and organization to optimize operational efficiency.
- Monitored cash handling procedures to uphold compliance with company policies.
- Resolved customer complaints swiftly to sustain high satisfaction levels.
- Developed safe working conditions, adhering to all safety protocols and regulations.
- Instructed new employees on company policies, job duties, and performance expectations.
Education
High School Diploma -
City of Angels
Venice, CA06-1994
Skills
- Problem solving
- Attention to detail
- Time management
- Employee training
- Effective communication
- Office operations
- Appointment scheduling
- Client communication
- HIPAA compliance
- Customer satisfaction
References
References available upon request.
Timeline
Appointment Coordinator
Kaiser Permanente
04.2007 - Current
Supervisor
Coffee Bean & Tea Leaf
05.2003 - 03.2007
High School Diploma -
City of Angels
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