Tasee Bell
Tacoma,WA
Summary
Detail-oriented Clinical Coordinator looking to leverage meticulously honed organizational and problem-solving skills to contribute to the success and growth of the organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nursing Clinical Coordinator
Clover Park Technical College
Lakewood, WA
10.2023 - Current
- Establish and maintain effective and positive working relationships with students, staff, other agencies, and the general public.
- Provide overall student support and assist with any technical issues related to placements.
- Provide student support with immunization compliance during the application process and after admission.
- Process immunization information submitted in application packets for incoming students.
- Responsible for sending out the clinical and preceptorship site surveys and analyzing the information. Maintain knowledge of and adhere to Family Educational Rights and Privacy Act (FERPA) rules/regulations with regard to student information while providing information to students, parents, faculty/staff, external agencies, and others when working at the front counter, workshops (on and off campus), appointments, emails, and phone calls.
- Provide excellent customer service to students, faculty, staff, and visitors in a professional and courteous manner.
- Respond to telephone and email inquiries in a timely manner.
- Participate in trainings and other professional development opportunities as directed by the Dean or Vice President of Instruction
- Provide evening hours coverage as necessary.
- Develop and implement informational and training materials on clinical placements for students, program faculty, and site contacts.
- Develop information sheets, timelines, and online and face-to-face training for students, faculty, and site contacts.
- In collaboration with program chair/faculty, develop and/or update clinical sections of the nursing student handbook.
- Perform other duties as assigned
Patient service representative (Remote)
New York Gastroenterology
New York
02.2022 - Current
- Schedule management, supportive and excellent at building a rapport, good teaching skills and ability, schedule hospital discharge appointments, scheduled procedures, monitoring skills, service patients and their needs by making reminder calls as requested, act as a liaison for the patients and health center by directing calls to other departments as needed, coordinated work between other departments as needed, enter demographic information, insurance verification, schedule colonoscopy, endoscopy, and sigmoidoscopy, obtain referrals and prior authorization
Call Center Representative III (Lead)
Montefiore Medical Group
Tarrytown, NY
05.2014 - 07.2021
- Resourceful call center representative who consistently meets and exceeds productivity goals, proven capacity to troubleshoot issues quickly, maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty, schedule clinic/hospital discharge appointments for twelve Montefiore facilities, service and support, computer software savvy, one year experience in the Patient Access Center, properly directed inbound calls in phone queues to improve call flow, demonstrated mastery of customer service call script within specified timeframes, always maintained up-to-date records, provided input to assist in selection and implementation of new system, assisting in the formulation of targets for individuals and teams, answering questions from staff and providing guidance and feedback, built patient loyalty by placing follow-up calls for patients who reported scheduling and prescription issues, worked with upper management to ensure appropriate changes were made to improve patient satisfaction, developed effective relationships with call center departments through clear communication, outreached to members to remind them and assist them in preparation for their appointments, listen respectfully to patient's key concerns and complaints, to advise them appropriately and ensure satisfaction, Epic system super user, refill prescriptions, insurance verification, faxing, filing, billing, and data entry on multiple computer systems and applications
Medical Physical Medicine
New York, NY
Manhattan Physical Medicine
01.2010 - 08.2013
- Maintained physician schedule and managed all incoming appointments, provided excellent patient care by greeting and registering all patients, processed all referrals, billing claim submissions, and follow-up with insurance companies, faxing, filing, and data entry on multiple computer systems and applications, maintained appearance of medical office to maintain a professional image, screened inquiries for the doctors and medical staff, ensured all medical samples were correctly labeled, obtained preceptive cation for patients, organized and sanitized medical exam rooms, arranged prescriptions for patients, corresponded with physicians, scanned documents, and ordered prescriptions via EMR, insurance verification, check patients in/out, collect co-pay and post payments, medical terminology
Medical Receptionist
Dr. Yelena Karasina (Internal Medicine)
New York, NY
03.2006 - 12.2010
- Ensured HIPPA and privacy compliance, managed high volume front desk operations, filing, faxing, and data entry, coordinated and maintained physician schedule, assisted patients with information regarding procedures and provider referrals, organized meetings between the practice and staff managers, accurately collected information and personal details about patients, screened inquiries for the doctors and medical staff, organized and coordinated events/luncheons for the practice, ordered supplies and maintained records, organized travel schedule and booked reservations, insurance verification, billing, schedule appointments
Education
High school or equivalent in Medical Assistant -
Sanford Brown Institute
01.2010
Skills
- Address customer service inquiries in a timely and accurate fashion
- Give appropriate and accurate information to answer questions, troubleshoot issues and resolve complaints
- Aseptic technique
- Anatomy & Physiology
- Pharmacology
- Health insurance claims processing
- Specimen collection
- Phlebotomy
- Electrocardiography
- Microsoft Word
- Epic
- EMR
- Practice Fusion
- Macpractice
- Microsoft Excel
- Customer Service
- Call Center
- CSR
- Epic Super User
- HIPAA
- Insurance Verification
- Medical Office Experience
- Medical Receptionist
- Medical Scheduling
- Medical Terminology
- ICD-10
- Patient Care
- Computer Operation
- Triage
- EMR Systems
- Medical Records
- Clerical Experience
- Quality Assurance
Certification
- Driver's License
- Certified medical assistant
Timeline
Nursing Clinical Coordinator
Clover Park Technical College
10.2023 - Current
Patient service representative (Remote)
New York Gastroenterology
02.2022 - Current
Call Center Representative III (Lead)
Montefiore Medical Group
05.2014 - 07.2021
Medical Physical Medicine
New York, NY
01.2010 - 08.2013
Medical Receptionist
Dr. Yelena Karasina (Internal Medicine)
03.2006 - 12.2010
High school or equivalent in Medical Assistant -
Sanford Brown Institute
- Driver's License
- Certified medical assistant
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