TASFIА ANAM
Woodbridge,VA
Summary
Senior Business Analyst with 9+ years of experience delivering technology and process improvement solutions across federal and commercial sectors, including government, healthcare insurance, banking/mortgage, and accounting. Expertise in Agile and Waterfall SDLC, requirements elicitation, business process modeling, stakeholder engagement, and system implementation. Proven ability to translate complex business needs into clear functional and technical requirements, support testing and UAT, and drive solutions that improve efficiency, compliance, and user experience. Active DOJ and DHS Public Trust clearances.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Career Break – Maternity & Childcare
N/A
04.2024 - Current
- Focused on family responsibilities while maintaining professional development in Agile, business analysis, and enterprise systems.
Senior Business Systems Analyst
Yount, Hyde & Barbour (YHB)
Falls Church, VA
11.2023 - 03.2024
- Elicited and documented business and system requirements across multiple internal departments.
- Led cross-functional teams to enhance business processes and streamline system integrations.
- Produced functional documentation, workflows, and comparison matrices to support executive decision-making.
- Maintained comprehensive project documentation using Microsoft Office, Microsoft Powerpoint, Tango etc.
- Managed project backlogs, tasks, and reporting using JIRA.
- Facilitated vendor demonstrations and evaluations for enterprise software solutions.
- Conducted data analysis to identify operational inefficiencies and recommend system enhancements.
- Evaluated emerging technologies to recommend innovative solutions supporting business strategies and growth initiatives.
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
Senior Business Analyst / Consultant
Savan Group
McLean, VA
11.2021 - 08.2023
- Led requirements gathering and solution design for federal clients including EPA and DOJ.
- Redesigned DOJ SharePoint-based FOIA eDiscovery workflows, improving process efficiency and compliance.
- Developed functional requirements, user stories, and acceptance criteria for development teams.
- Configured SharePoint Online sites and automated workflows using Power Platform tools.
- Supported Power BI dashboard requirements and PowerApps-based workflow automation.
- Facilitated Agile ceremonies including sprint planning, demos, backlog refinement, and retrospectives.
- Led UAT coordination, defect management, and post-deployment data reconciliation.
- Analyzed complex data sets to identify trends, informing strategic decision-making for stakeholders.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Utilized data visualization techniques to present and explain complex data sets.
- Cultivated strong client relationships, resulting in increased trust and collaboration on initiatives.
- Delivered detailed presentations to executive leadership, outlining project findings and recommendations.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Implemented process improvements that reduced project delivery times and increased client satisfaction rates.
- Collaborated with IT teams to design and execute testing plans, ensuring system functionality met business needs.
- Conducted risk assessments and developed mitigation strategies to address potential project challenges effectively.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed comprehensive project plans, ensuring alignment with client goals and timelines.
- Facilitated stakeholder workshops to gather requirements and drive consensus on project objectives.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
Senior Business Analyst / Consultant
CareFirst BlueCross BlueShield
, DC
05.2019 - 11.2021
- Partnered with Product Owners and stakeholders to define scope, priorities, and requirements.
- Translated business needs into detailed functional and technical specifications.
- Managed and prioritized Agile backlogs using JIRA.
- Supported SharePoint Online for enterprise document collaboration.
- Planned and executed UAT, documented test results, and coordinated defect resolution.
- Performed root cause analysis to support production issue resolution.
Business Systems Analyst
Wells Fargo Home Mortgage
, VA
08.2017 - 05.2019
- Gathered and validated business and system requirements for application enhancements.
- Facilitated JAD sessions and stakeholder workshops.
- Created user stories, use cases, process flows, and system diagrams.
- Collaborated with QA teams on test plans, test scenarios, and defect validation.
- Wrote SQL queries to analyze data and support issue resolution.
- Supported SharePoint-based documentation and cross-team collaboration.
Intern / Short-Term Analyst
World Bank
, DC
06.2017 - 08.2017
- Conducted data collection and analysis for the STEP project.
- Developed traceability matrices to ensure requirements coverage.
- Executed manual test cases, UAT scenarios, and backend SQL testing.
- Collaborated with developers and QA managers to resolve defects.
- Assisted in data collection and analysis for international development projects.
Education
Bachelor of Business Administration (BBA) - Marketing & Finance
Institute of Business Administration, Jahangirnagar Universi
Dhaka, Bangladesh12-2016
Skills
- Business Analysis
- Requirements Management
- Agile Scrum
- Waterfall SDLC
- User Stories
- Use Cases
- Acceptance Criteria
- JIRA
- Confluence
- SharePoint Online
- Power Platform
- PowerApps
- Power BI
- Business Process Re-engineering
- Process Mapping
- Modernization
- Wireframes
- MS Visio
- Lucidchart
- Balsamiq
- Functional Testing
- System Testing
- UAT Testing
- SQL Data Analysis
- Validation
- Stakeholder Management
- Vendor Management
- Training
- Demos
- Documentation
- Risk Management
- Issue Management
- Calm under pressure
- Active listening
- Organizational skills
- Critical thinking
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
Certification
Certified ScrumMaster (CSM), Scrum Alliance
Clearances
- Public Trust, Department of Justice (DOJ)
- Public Trust, Department of Homeland Security (DHS)
Personal Information
Citizenship: U.S. Citizen
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Career Break – Maternity & Childcare
N/A
04.2024 - Current
Senior Business Systems Analyst
Yount, Hyde & Barbour (YHB)
11.2023 - 03.2024
Senior Business Analyst / Consultant
Savan Group
11.2021 - 08.2023
Senior Business Analyst / Consultant
CareFirst BlueCross BlueShield
05.2019 - 11.2021
Business Systems Analyst
Wells Fargo Home Mortgage
08.2017 - 05.2019
Intern / Short-Term Analyst
World Bank
06.2017 - 08.2017
Bachelor of Business Administration (BBA) - Marketing & Finance
Institute of Business Administration, Jahangirnagar Universi