Summary
Overview
Work History
Education
Skills
Software
Timeline
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Tasha Agnew

Austin,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated problem solver. Brings 11+ years of valuable expertise to forward company objectives. Attention to detail with experience in coordinating projects, programs and improvements.

Overview

11
11
years of professional experience

Work History

Manager, Client Services

Alegion
11.2021 - 01.2023
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Manufactured pilot tests and revised programs based on feedback and results.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments reducing internal meetings by 25%.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Onsite Services Staffing Team Lead

Cvent
03.2019 - 10.2020
  • Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
  • Created full-cycle global event staffing program ensuring company policies and local legislation was adhered to.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Logistically provided trained onsite support for approximately 1200 projects annually.
  • Spearheaded innovative approaches to resource allocation and strategic planning increasing employee efficiency by 30%.
  • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Authored course materials for onsite support such as video scripts, participant guides and job aids.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload for 2 development teams.

Project Manager

Alliance Tech
09.2011 - 05.2014
  • Developed and maintained customer relationships
  • Developed and initiated projects, managed costs and monitored performance for approximately 25 event projects annually
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.

Education

Bachelor of Arts - Public Relations

Texas State University, School of Journalism And Mass
San Marco, Texas

Skills

  • Strategic planning
  • Complex Problem-Solving
  • Client Relationships
  • Project Management
  • Policy and procedure improvements
  • Documentation proficiency
  • Knowledgeable in scrum, agile and waterfall methodologies
  • Team Leadership

Software

MS Visio, Sharepoint

Confluence, Jira

Trello, Basecamp, SmartSheets

Salesforce, Docebo, Zendesk

Timeline

Manager, Client Services

Alegion
11.2021 - 01.2023

Onsite Services Staffing Team Lead

Cvent
03.2019 - 10.2020

Project Manager

Alliance Tech
09.2011 - 05.2014

Bachelor of Arts - Public Relations

Texas State University, School of Journalism And Mass

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Tasha Agnew