Tasha Almore
Tampa,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative /Healthcare Customer Service Representative
Marketplace Health
11.2022 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Wellcare Health /Medical Representative
Phamacy Orders/140 Cases Per Day
04.2017 - 04.2019
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
Ommicare /Prescription Benefit Specialist
5553 W Waters Ave
06.2015 - 05.2017
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Assisted with design and implementation of various employee benefits programs.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Researched and analyzed wage, salary and other industry trends.
Education
Associate of Science - Pharmacy Technology
Everest University - Tampa
Tampa, FL04.2016
Skills
- Complaint Resolution
- Call Management
- Data Entry
- Report Generation
- Active Listening
- Call Center Operations
- Client Relations
- Customer Service
- Problem-Solving Abilities
- Microsoft Excel
- Recordkeeping Strengths
- Prioritization
- Problem Resolution
Timeline
Customer Service Representative /Healthcare Customer Service Representative
Marketplace Health
11.2022 - 11.2023
Wellcare Health /Medical Representative
Phamacy Orders/140 Cases Per Day
04.2017 - 04.2019
Ommicare /Prescription Benefit Specialist
5553 W Waters Ave
06.2015 - 05.2017
Associate of Science - Pharmacy Technology
Everest University - Tampa
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