Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Tasha Alvarado

Savannah,GA

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Store Manager

Mobility City
02.2025 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotate merchandise and displays to feature new products and promotions.
  • Maximize sales by creating innovative visual merchandising displays and store layouts.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervise guests at front counter, answering questions regarding products.
  • Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Store Manager

Shoe Show, Inc.
03.2024 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Mobile Specialist

T-Roc Mobile
10.2022 - 08.2023
  • Resolved technical issues through diligent troubleshooting and effective problem-solving techniques.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Mobile Expert/Key Holder

Metro by T-Mobile Cell Touch Wireless
11.2019 - 05.2022
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Collaborated with team members to achieve monthly sales targets.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Mobile Expert/Key Holder

Boost Mobile by Allied Communications
12.2017 - 10.2019


  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommend
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

Assistant Store Manager

FootAction
10.2014 - 06.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Service Supervisor

Burlington Coat Factory
07.2011 - 07.2012
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Beauty Category Supervisor

Victoria's Secret
06.2006 - 06.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Interim Assistant Manager

Cingular Wireless/ Intouch Wireless
12.2001 - 01.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Sales Associate/Keyholder

Parade of Shoes
04.1998 - 08.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Certificate Awarded - Customer Service Computer Course

Career Resources, Inc.
Bridgeport, CT
01.1998

H.S. Diploma - General Studies

Adult Education
Bridgeport, CT
01.1997

Skills

  • Microsoft Office
  • Loss Prevention
  • Store Management Experience
  • Recruiting
  • Payroll
  • Planograms
  • Policies and procedures
  • Inventory management
  • Staff supervision
  • Retail Sales
  • Documentation and reporting
  • Store merchandising
  • Payroll management
  • Pricing
  • Bank deposit procedures
  • Problem-solving
  • Shift scheduling
  • Customer relations
  • Employee training
  • Store opening and closing
  • Recruitment and hiring
  • Multitasking and organization
  • Goals and performance
  • POS systems
  • Store operations
  • Team building and leadership
  • Customer service management
  • Team motivation
  • Operations management

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Store Manager

Mobility City
02.2025 - Current

Store Manager

Shoe Show, Inc.
03.2024 - 01.2025

Mobile Specialist

T-Roc Mobile
10.2022 - 08.2023

Mobile Expert/Key Holder

Metro by T-Mobile Cell Touch Wireless
11.2019 - 05.2022

Mobile Expert/Key Holder

Boost Mobile by Allied Communications
12.2017 - 10.2019

Assistant Store Manager

FootAction
10.2014 - 06.2015

Customer Service Supervisor

Burlington Coat Factory
07.2011 - 07.2012

Beauty Category Supervisor

Victoria's Secret
06.2006 - 06.2009

Interim Assistant Manager

Cingular Wireless/ Intouch Wireless
12.2001 - 01.2003

Sales Associate/Keyholder

Parade of Shoes
04.1998 - 08.2001

H.S. Diploma - General Studies

Adult Education

Certificate Awarded - Customer Service Computer Course

Career Resources, Inc.

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Tasha Alvarado