Tasha Armstrong
Bellingham
Summary
Versatile and results-driven professional with a proven track record at Avero, adept in route planning and maintaining confidentiality. Excelled in enhancing delivery efficiency and customer satisfaction, demonstrating exceptional organizational skills and adaptability. Skilled in teamwork and collaboration, significantly improved operational outcomes.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer and company-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient support. Ready to use and develop communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Medical Courier
Avero
05.2022 - 01.2025
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Minimized delivery errors, carefully verifying recipient information and delivery contents.
- Facilitated urgent deliveries during critical situations, contributing to timely patient diagnostics.
Certified Nursing Assistant
Christian Health Care
02.2015 - 11.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 50+ residents under long-term care.
- Delivered high-quality care to end-of-life patients in hospital facility.
Manager
Quiznos Subs
09.2006 - 12.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Squalicum
Bellingham, WA08-2008
Skills
- Attention to confidentiality
- Clean driving record
- Route planning
- Handling pharmaceutical materials
- Punctuality
- Confidentiality
- Heavy lifting
- Issue escalation
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Medical Courier
Avero
05.2022 - 01.2025
Certified Nursing Assistant
Christian Health Care
02.2015 - 11.2017
Manager
Quiznos Subs
09.2006 - 12.2014
High School Diploma -
Squalicum
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