Dynamic and detail-oriented baker with extensive experience at Publix, recognized for enhancing customer satisfaction through exceptional service and high-quality baked goods. Proven ability in time management and food safety, while training junior staff and implementing waste reduction strategies to optimize operations. Committed to fostering positive relationships and team collaboration.
Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
8
8
years of professional experience
Work History
Baker
Publix
09.2021 - Current
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Engaged with customers to effectively build rapport and lasting relationships.
Supervised daily baking operations, ensuring product quality and consistency.
Trained and mentored junior bakers on best practices and safety protocols.
Implemented inventory management strategies to minimize waste and optimize supply usage.
Collaborated with management to streamline production processes for efficiency improvements.
Monitored baking schedules, adjusting workflows to meet tight deadlines during peak hours.
Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Collaborated with team members to complete tasks and maintain smooth running of bakery.
Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Managed customer service operations, including taking orders and resolving complaints.
Operated cash registers and processed payments accurately.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Increased production efficiency through effective time management and multitasking during busy periods.
Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Maintained accurate inventory of baking supplies and ingredients.
Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Trained and supervised new employees on bakery operations and procedures.
Created appealing displays to showcase products in bakery.
Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
Sales Associate
Nike Factory Outlet
12.2020 - 09.2021
Assisted customers with product selection, enhancing their shopping experience and satisfaction.
Operated point-of-sale systems accurately, ensuring efficient transaction processing.
Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
Trained new staff on store policies and procedures, promoting a cohesive team environment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Walmart
12.2019 - 12.2020
Assisted customers with product selection, enhancing their shopping experience and satisfaction.
Operated point-of-sale systems accurately, ensuring efficient transaction processing.
Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
Trained new staff on store policies and procedures, promoting a cohesive team environment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Sams Club
12.2018 - 12.2019
Maintained merchandise displays, optimizing visual presentation to attract customer attention.
Collaborated with team members to achieve sales goals and improve store performance.
Conducted inventory checks regularly, ensuring stock levels met demand and minimizing shortages.
Implemented promotional displays effectively, increasing product visibility and sales engagement.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Century 21 Department Store
12.2017 - 12.2018
Assisted customers with product selection, enhancing their shopping experience and satisfaction.
Operated point-of-sale systems accurately, ensuring efficient transaction processing.
Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
Trained new staff on store policies and procedures, promoting a cohesive team environment.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.