Tasha Berzal
Port Charlotte,FL
Summary
Productive Department Supervisor dedicated to meeting company expectations and reducing workplace issues. Expertise in conflict resolution, leadership, money handling, and time management. Proficient in computer software. Motivating leader skilled in scheduling and prioritizing tasks. Trains team members to achieve corporate objectives while providing top-level service.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Department Supervisor Millwork,Kitchens,Appliances
Lowe's
Port Charlotte , FL
11.2022 - Current
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Facilitated communication between management, staff, and customers.
- Collaborated with other departments to coordinate activities and resolve issues.
- Created reports summarizing daily operations for upper-level management review.
- Attended weekly meetings with senior leadership teams to review progress
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and supervised team of 15 employees in daily operations.
- Received Platinum Service Star Award.
- Always trying to come up with ideas to build a pipeline.
- Taken over Case Management, fixing all installation issues.
Department Supervisor OSLG
Lowe's
Port Charlotte, FL
08.2022 - 11.2022
- Provided coaching and mentoring support to team members.
- Resolved customer complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Department Supervisor Flooring & Home Decor
Lowe's
Highland, NY
07.2021 - 08.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in conferences related to industry trends or organizational developments.
- Complied with company policies, objectives and communication goals.
- Received Executive Award from Marvin Ellison with an idea I had to increase Pipeline and Increase Business by 3 Billion Dollars. It has not gone into production as of yet.
Flooring Sales Specialist
Lowe's
Highland, NY
03.2021 - 07.2021
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Developed sales strategies to increase store revenues and profitability.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Participated in local community events such as home shows or open houses where prospective clients could be met face-to-face.
- Checked in with customers to determine satisfaction and respond to questions.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Assisted customers in selecting flooring products that best met their needs and budget constraints.
Millwork Sales Specialist
Lowe's
Highland, NY
02.2020 - 03.2021
- Demonstrated extensive knowledge of millwork product lines, pricing structure, and other related services.
- Operated forklifts to pick customer orders in bulk areas.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Assisted many customers by advising on merchandise selection and answering lumber-related questions.
Merchandising Associate
Lowe's
Highland, NY
03.2019 - 02.2020
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Assisted customers with selecting appropriate products based on their needs.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Created merchandise displays based on planogram.
- Returned items to shelves and maintained organized appearance.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Printed labels and tags for for-sale merchandise.
Truck Unloader
Lowe's
Highland, NY
11.2018 - 03.2019
- Unloaded freight from trucks with the use of a forklift or pallet jack.
- Reported any damaged goods to supervisor immediately upon unloading.
- Inspected all incoming loads for accuracy against shipping documents.
- Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
- Moved freight from one area of the warehouse to another using hand-trucks or carts when necessary.
- Operated machinery including balers and compactors used in compressing cardboard boxes for storage purposes.
- Lifted heavy objects by hand or by using power hoist.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Participated in inventory management activities, including stock replenishment and organization.
Manager
Nelsen Supply Company
Saugerties, NY
10.1988 - 03.2019
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Worked with vendors to negotiate pricing on flooring materials.
- Created promotional materials such as brochures, flyers, catalogs and website content to advertise flooring services.
- Visited job sites to measure rooms for accurate material estimates.
- Coordinated delivery of flooring materials with suppliers and installers.
- Attended trade shows to promote company's products and services.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Stayed up to date on latest styles, trends and available flooring brands.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
- Reviewed blueprints and drawings to determine the size, shape, and finish of countertops.
- Measured and cut materials according to specifications using saws, routers, and other cutting tools.
- Polished finished surfaces with sanders and buffers to achieve desired finishes.
- Applied sealants to protect stone surfaces from staining or discoloration.
- Utilized power tools including saws, routers, grinders, polishers and drills as needed for fabrication process.
- Unloaded pallets from trailers.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Inspected tools and equipment for any signs of wear or damage.
- Measured floor area to determine tile layout and quantity of materials needed.
- Cut tiles to fit around obstacles, such as pipes or fixtures, using hand and power cutting tools.
- Applied thin-set mortar on floors with trowel, spread grout over joints between tiles with rubber float and wiped off excess grout with sponge.
- Filled joints between tiles with grout according to specifications, using trowel and rubber float.
- Installed tile in areas such as showers, countertops, backsplashes and walls.
- Managed and updated product displays to showcase the latest flooring trends and technologies.
- Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
- Coordinated with contractors and other professionals on construction projects.
- Visited home sites when necessary to assess and fulfill customer needs.
- Developed design plans for kitchen and bath remodeling projects, incorporating client specifications.
- Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
Education
High School Diploma -
Saugerties Senior High School
Saugerties, NY06-1988
Some College (No Degree) - Computer Science
Marist College
Poughkeepsie, NYSkills
- Retail Inventory Management
- Employee Training
- Personnel development
- Store Merchandising
- Customer Service Management
- Customer Relations
- Merchandise planning
- Sales Strategies
- Product Merchandising
- Delegating Work
- Team Leadership
- Problem-Solving
- Order Fulfillment
- Order Processing
- Direct Sales
- Estimating
- Relationship Building
Affiliations
- Fishing
- Bowling
- Shark tooth hunting
Accomplishments
- Platinum Service Star
- Executive Service Star Award, Presented By Marvin Ellison and had One on One Zoom Meeting
- 28 Service Star Awards
- 1999 Women In Business Award In Ulster County
Certification
- Forkilift, Reach Truck and Order Picker Certified
Languages
Spanish
Limited
Timeline
Department Supervisor Millwork,Kitchens,Appliances
Lowe's
11.2022 - Current
Department Supervisor OSLG
Lowe's
08.2022 - 11.2022
Department Supervisor Flooring & Home Decor
Lowe's
07.2021 - 08.2022
Flooring Sales Specialist
Lowe's
03.2021 - 07.2021
Millwork Sales Specialist
Lowe's
02.2020 - 03.2021
Merchandising Associate
Lowe's
03.2019 - 02.2020
Truck Unloader
Lowe's
11.2018 - 03.2019
Manager
Nelsen Supply Company
10.1988 - 03.2019
High School Diploma -
Saugerties Senior High School
Some College (No Degree) - Computer Science
Marist College