Nakeya May
Birmingham,AL
Summary
Dynamic and results-driven Senior Human Resources Coordinator with a strong reputation for developing and implementing effective policies and procedures. Skilled in onboarding key personnel, creating impactful HR initiatives, and promoting growth opportunities within the organization. Proven ability to collaborate with management to devise innovative strategies that enhance employee relations and boost productivity. An out-of-the-box thinker dedicated to establishing centralized programs that optimize organizational performance, evidenced by a successful career marked by multiple promotions.
Overview
23
23
years of professional experience
Work History
Senior Human Resource Coordinator
NaphCare, Inc.
Birmingham, AL
01.2018 - Current
- Optimize new hire onboarding through prompt distribution of welcome emails, diligent oversight of document completion, badge issuance, and successful execution of the E-Verify process.
- Process a variety of status changes, including employee terminations, in electronic employee files to ensure accurate and complete employee files.
- Enhance organizational efforts by updating the system and ensuring complete confidentiality with all documentation in managing detailed electronic employee records.
- Conduct extensive employment verifications to support the recruiting/hiring process
- Serve as the initial contact for general HR inquiries, providing accurate, timely information with a 98% employee satisfaction rating
- Retain a friendly and professional demeanor when answering phones and handling email correspondence with all managers, employees, vendors, and customers
- Assist the HR Director and HR Business Partners with various special projects, delivering all projects on time, under budget, and above expectations
- Promote, support, and adhere to all company policies to ensure optimized workflows and build a positive work culture for all employees
- Monitor the performance evaluations process and educate health service administrators to provide increases based on performance.
- Provide administrative support to the corporate legal department as the primary HR point-of-contact, assisting with document and file production for legal preparation, managing HR/legal record keeping, and conducting documentation investigations.
Dual Enrollment Processor
Jefferson State Community College
Birmingham, AL
01.2017 - 01.2018
- Assisted the dual enrollment coordinator with complex admissions data, including processing dual enrollment admission applications, maintenance records, and reports in a timely and efficient manner
- Provided comprehensive training to work-study students and part-time personnel, closely monitoring their work performance for accuracy and completeness to ensure 100% compliance
- Prepared applications for processing and loading into the BANNER student system while also properly processing incoming transcripts, test scores, and related forms required for admission.
Enrollment Coordinator
Virginia College
Birmingham & Hoover, AL
01.2013 - 01.2017
- Promoted to positions of increasing authority and responsibility due to exemplary performance and strong leadership abilities
- Continually exceeded registration and retention objectives, increasing student enrollment 30% while achieving 90% student retention
- Trained new enrollment team members in policies and procedures, including developing and implementing effective scripts and call flows to incorporate a consistent approach.
Admission Coordinator
Virginia College
Birmingham & Hoover, AL
01.2012 - 01.2013
- Managed all aspects of the department’s daily administrative operations while monitoring for maximized productivity and efficiency
- Supervised the daily activities of the assistant admissions associates and delegated appropriate workloads to support smooth and efficient operations
- Processed admissions applications and transcript requests to facilitate improved student enrollment efforts.
Student Manager
Virginia College
Birmingham & Hoover, AL
01.2011 - 01.2012
- Monitored the enrollment cycle funnel timeline for associates and assisted with access to the students’ core readiness course and associated assignments
- Coached staff members on strategies to enhance performance and improve customer relations
- Improved data collection accuracy by authoring and updating communications/policy memorandums.
Admission Associate
Virginia College
Birmingham & Hoover, AL
01.2009 - 01.2011
- Promptly identified student needs and advised potential students and families on educational opportunities, policies, and procedures
- Built and maintained strong relationships with peers and upper management to drive team success
- Supported office administration with timely, knowledgeable clerical assistance to maximize team performance.
Sales Specialist
Victoria's Secret
Birmingham, AL
01.2002 - 01.2010
- Maintained knowledge of current sales, promotions, and policies in order to provide the highest level of customer service, boosting revenues 50%
- Stayed up to date on company products and services to support and surpass sales objectives 65%
- Educated customers on product features and technical details to highlight benefits, increasing sales 35%.
Customer Service Trainee
Blue Cross Blue Shield
Birmingham, AL
01.2018
- Responded to inbound customer calls in a professional manner, researching and addressing a wide variety of customer issues according to company standards, leading to a 45% increase in customer satisfaction ratings
- Consistently exceeded individual performance goals targeted by the company up to 70%
- Worked independently and collaboratively as a part of a high-performing team to achieve goals in an atmosphere committed to quality service
- Listened to and analyzed critical customer needs to identify and recommend the best products and services, contributing to 55% revenue growth.
Enrollment Specialist
Virginia College
Birmingham & Hoover, AL
01.2013
- Offered a high level of professionalism and customer service when contacting potential students via phone, email, and other approved methods, contributing to 25% enrollment growth
- Provided outstanding student support by directing potential students to the appropriate departments and services to meet their needs
- Maintained the master data recording system for accuracy while strictly adhering to all college requirements and regulatory rules.
Education
Bachelor of Science in Business Administration -
Huntingdon College
Montgomery, ALAssociate of Applied Science in Business Administration -
Lawson State Community College
Birmingham, ALSkills
- Regulatory Compliance
- Customer Service
- Staff Training/Development
- Staff Compensation
- Confidential Document Control
- Project Management
- Employee Relations/Engagement
- Employee Onboarding
- Process Development/Implementation
- HR Policies/Procedures
- Internal Communications
- Recordkeeping
- People-oriented
Awards
Employee of the Year, Virginia College
Community Service
United Way, Donation Volunteer, 2017-01-01, 2018-12-31
Hobbies and Interests
- Yoga
- Traveling
- Hiking
Timeline
Senior Human Resource Coordinator
NaphCare, Inc.
01.2018 - Current
Customer Service Trainee
Blue Cross Blue Shield
01.2018
Dual Enrollment Processor
Jefferson State Community College
01.2017 - 01.2018
Enrollment Coordinator
Virginia College
01.2013 - 01.2017
Enrollment Specialist
Virginia College
01.2013
Admission Coordinator
Virginia College
01.2012 - 01.2013
Student Manager
Virginia College
01.2011 - 01.2012
Admission Associate
Virginia College
01.2009 - 01.2011
Sales Specialist
Victoria's Secret
01.2002 - 01.2010
Bachelor of Science in Business Administration -
Huntingdon College
Associate of Applied Science in Business Administration -
Lawson State Community College
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