Tasha Blacks
Philadelphia,Pennsylvania
Summary
Health Specialist with education and experience in clinical operations and healthcare delivery, supporting organizational implementation and maintenance of health delivery regulatory compliance and best practices. Develop policies and procedures, standard work and educational materials for providers. Serve as lead resource during compliance audits.
Overview
10
10
years of professional experience
Work History
Audit Support
CVS
08.2021 - 01.2024
- Communicated directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability.
- Supported revenue cycle management through diligent monitoring of claims submissions, denials, and appeals.
- Collaborated with healthcare providers to ensure accurate documentation for improved patient care quality and safety.
- Assisted with the implementation of electronic health record systems to optimize data management processes within the organization.
- Prepared working papers, reports and supporting documentation for audit findings.
Customer Service Specialist
VCLOUD
01.2019 - 05.2023
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Conducted customer service surveys to identify areas of improvement in customer retention.
Customer Experience Associate
Convergys
07.2014 - 11.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Created and maintained a positive work environment for customers and colleagues alike.
- Answered incoming calls, emails, and chats in a timely manner.
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints quickly and professionally.
Education
BBA -
Benedict College
Columbia, SC08.2004
Skills
- Lead Qualification
- Marketing Support
- Product Demonstration
- Customer Relationship Building
- Sales Team Collaboration
- Relationship Development
- CRM Tracking
- Cold-Calling
- Leads Prospecting
- Staff Training and Motivation
- Effective Customer Upselling
- Processing Payments
- Contract Negotiation
- Account Servicing
- Customer Relations
- Retention Management
- Audit Support
- Pharmacy Audit Support
- Internal audit support
Timeline
Audit Support
CVS
08.2021 - 01.2024
Customer Service Specialist
VCLOUD
01.2019 - 05.2023
Customer Experience Associate
Convergys
07.2014 - 11.2019
BBA -
Benedict College
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