Tasha Bond
San Antonio,TX
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Resident Assistant
Sodalis Senior Living
01.2023 - 07.2023
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Supervised daily activities and provided assistance to staff.
- Enforced policies and safety standards through building and room rounds.
House Manager
D & S Community Services
11.2017 - 09.2021
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed all intake and discharge paperwork and procedures for residents.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer and Sales Service Representative
All School Fundraising
07.2010 - 08.2017
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving Number% of issues.
- Increased revenue with strategic upselling of products and services to existing customers.
- Determined customer needs and interests to recommend Product or Service to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Obtained referrals with existing clients to generate new business, boosting overall sales Number%.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
Education
High School Diploma - History And Philosophy of Science And Technology
Theodore Roosevelt High School
San Antonio, TX06.2003
Skills
- ADL Management
- Meal Planning and Preparation
- Quality Improvement Activities
- CPR Certified
- Customer service
Timeline
Resident Assistant
Sodalis Senior Living
01.2023 - 07.2023
House Manager
D & S Community Services
11.2017 - 09.2021
Customer and Sales Service Representative
All School Fundraising
07.2010 - 08.2017
High School Diploma - History And Philosophy of Science And Technology
Theodore Roosevelt High School
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