Tasha Bonds
Marietta,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Supervisor
Six Flags White Water
03.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Site Supervisor
Walden Security
03.2017 - 07.2020
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Customer Service Supervisor
Babies "R" Us
11.2014 - 01.2017
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Education
KVCC
Kalamazoo, MISkills
- Issue Resolution
- Call Center Operations
- Multitasking Abilities
- Interpersonal Skills
- Decision Making
Timeline
Supervisor
Six Flags White Water
03.2023 - Current
Site Supervisor
Walden Security
03.2017 - 07.2020
Customer Service Supervisor
Babies "R" Us
11.2014 - 01.2017
KVCC
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