Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Boone

San Angelo

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Conduent Business Services
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

CUSTOMER SERVICE REPRESENTATIVE

HS Financial
07.2022 - 08.2022
  • Updated and maintained database with accurate customer information and timely data entry
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Utilized automated systems to log and retrieve call information
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CSR - CUSTOMER SERVICE REPRESENTATIVE

ICR Solutions
01.2021 - 07.2022
  • Process unemployment claims for COVID-19
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

CSR - CUSTOMER SERVICE REPRESENTATIVE

Sitel
06.2020 - 11.2020
  • Company Overview: WorkAtHome
  • Provided customer service to Credit Unions within United States and Hawaii
  • Read from scripts to promote uniformity and consistency in communications
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Conferred with customers by telephone or in-person to provide product or service information
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • WorkAtHome

DIRECT SUPPORT PROFESSIONAL 2

San Angelo State Supported Living Center
05.2019 - 06.2020
  • Supervised and assisted patients during showers and baths
  • Changed bed linens and performed incidental cleaning services
  • Prepared and served food for patient, following special prescribed diets
  • Followed infection control and safety policies and guidelines
  • Responded appropriately to physical, emotional and developmental needs of residents

RETAIL SALES ASSOCIATE

Chan's Beer Barn
01.2016 - 05.2016
  • Adhered to visual standards for proper product placement within planograms
  • Set up promotional displays and signage to increase sales
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
  • Explained products and services to help customers make informed decisions
  • Cleaned and organized sales floor in accordance with company merchandising standards
  • Delivered exceptional customer service to guests
  • Greeted customers and engaged in conversation to assess needs
  • Computed sales prices, total purchases and received and processed cash and credit payment

CUSTOMER SERVICE REPRESENTATIVE

MRNT Distributing
06.2015 - 10.2015
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Updated and maintained database with accurate customer information and timely data entry
  • Followed up with customers regarding product functionality and overall satisfaction

CASHIER

Allsups
08.2004 - 01.2005
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Processed cash, check and credit cards for customer purchases
  • Arranged and replenished displays and merchandise racks to maintain store appearance
  • Helped customers locate merchandise

Education

HIGH SCHOOL DIPLOMA -

Windham School District
07.2013

Skills

  • Efficient
  • Detail-Oriented
  • Calm
  • Professional
  • Building Customer Trust
  • Building Customer Loyalty
  • Courteous
  • Strong Service Mindset
  • Issue Resolution
  • Complaint Resolution
  • Upbeat Personality
  • Positive Personality
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Inbound Calling
  • Outbound Calling
  • Customer Service
  • Customer Assistance
  • Cash Register Operations
  • Patient
  • Empathetic
  • Query Escalation
  • Customer Information Databases
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Appointment scheduling
  • De-escalation techniques
  • Building rapport

Timeline

Customer Service Representative

Conduent Business Services
12.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

HS Financial
07.2022 - 08.2022

CSR - CUSTOMER SERVICE REPRESENTATIVE

ICR Solutions
01.2021 - 07.2022

CSR - CUSTOMER SERVICE REPRESENTATIVE

Sitel
06.2020 - 11.2020

DIRECT SUPPORT PROFESSIONAL 2

San Angelo State Supported Living Center
05.2019 - 06.2020

RETAIL SALES ASSOCIATE

Chan's Beer Barn
01.2016 - 05.2016

CUSTOMER SERVICE REPRESENTATIVE

MRNT Distributing
06.2015 - 10.2015

CASHIER

Allsups
08.2004 - 01.2005

HIGH SCHOOL DIPLOMA -

Windham School District
Tasha Boone