Tasha Brookens
Claims Adjuster
Ontario,CA
Summary
Sensible Property Damage and Bodily Injury Claims Adjuster with exceptional knowledge of insurance policy coverage options and the claims process. Expertise in policy interpretation, coverage and liability evaluation and determination concerning personal, casualty or property loss. Excellent time management skills demonstrated through 6 years of experience in a fast paced work environment handling claims from first notice to resolution.
Overview
6
6
years of professional experience
Work History
Injury Adjuster
National General Management Company
05.2017 - Current
- Conducted comprehensive interviews of policyholders, witnesses and third parties to gather facts, information and details regarding injury event in order to determine claim denial or settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Verified insurance claims and determined fair amount for settlement.
- Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
- Determined liability and estimated and approved benefit payments.
- Negotiated terms and handled demands, settlements and adjustments with attorneys, claimants and co-defenders.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Referred extreme cases to Special Investigation Unit (SIU) for further review.
- Responsible for handling simple to complex losses under various standard and non-standard policies
- Serve as primary handler from first notice to file resolution.
- Directed claims negotiations within allowable limit of $3,500 and supported successful litigations for advanced issues.
Education
M.S - Psychology
Grand Canyon University
2016
University of CA
2007
Skills
- Insurance Policy Coverage Knowledge
- Claims File Management Processes
- Sourcing and Compiling Information
- Claims Injury Evaluations
- Determining Coverage and Liability
- Strong Communication and Interpersonal Skills
- Interview Claimants
- Reading Investigative Reports
- Reviewing Medical Records and Bills
- Handling demands
- EPIC claims software
- Microsoft Word
- Manage dairy system
Timeline
Injury Adjuster
National General Management Company
05.2017 - Current
M.S - Psychology
Grand Canyon University
University of CA
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