Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tasha Bunch

Altoona,PA

Summary

Proven track record in fast-paced hospitality, retail and office environments, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Concordia Society
10.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace,
  • Adapted to fast-paced environment
  • Assisted with staff training
  • Managed cash handling duties responsibly
  • Performed opening and closing duties
  • Developed loyal clientele
  • Completed sales reports

Co-Owner/Manager

Dead Of Night Entertainment
11.2022 - Current
  • Established foundational processes for business operations.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved marketing to attract new customers and promote business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality services.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Resturant/Bar Manager

Charlies Angels Restaurant & Bar
02.2022 - 08.2023
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw food preparation and monitored safety protocols.

Delivery Driver

Amazon Flex
05.2021 - 12.2022
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Call Center Representative

IQOR
07.2018 - 03.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Ownner/Operator

Ambiguous Creations
03.2016 - 08.2022
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Developed business plan, processes and procedures to provide superior handmade items to customers.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Designed custom pieces for clients based on their specific preferences or unique requirements, resulting in satisfied customers who referred others to my services.

Department Manager

Hobby Lobby
04.2013 - 06.2016
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

High School Diploma -

Maury High School
Norfolk, VA
06-2001

Skills

  • Patience and tolerance
  • Strong multitasking
  • Highly reliable
  • Ordering procedures
  • Outgoing personality
  • Customer service
  • Problem-solving
  • Small business operations
  • Recruiting and training
  • Time management
  • Cash handling
  • Management skills

Certification

RAMP Certification

Timeline

Bartender

Concordia Society
10.2023 - Current

Co-Owner/Manager

Dead Of Night Entertainment
11.2022 - Current

Resturant/Bar Manager

Charlies Angels Restaurant & Bar
02.2022 - 08.2023

Delivery Driver

Amazon Flex
05.2021 - 12.2022

Call Center Representative

IQOR
07.2018 - 03.2021

Ownner/Operator

Ambiguous Creations
03.2016 - 08.2022

Department Manager

Hobby Lobby
04.2013 - 06.2016

High School Diploma -

Maury High School

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Tasha Bunch