Tasha Campbell
Niagara Falls,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Operations Manager
ABA Center For Excellence
08.2022 - 08.2023
- Responsible for full employee life cycle stages inclusive of; attraction, recruitment, onboarding, development, retention and separation
- Developed new office procedural guidelines, including implementing an employee checklist to seamlessly streamline the transition from new hire to staff member
- Discovered and rectified erroneous outstanding client and insurance balances resulting in recouping and reconciling over $50K in payments
- Scheduled therapists for behavioral visits
- Managed timely credentialing of therapists with State Agencies
- Handled New Client Intake including negotiating and establishing new contracts inclusive of funding sources
- Established system for client authorizations in a timely manner
- Implemented and Improved document accessibility
- Effectively handled Quality Assurance Audits
- Supervised all administrative employees.
Assistant Property Manager
Norstar Property Management
03.2022 - 08.2022
- Utilized social media to engage potential tenants resulting in an occupancy increase
- Thoroughly reviewed all lease applications including income verification and background checks
- Prepared and enforced tenant lease contracts
- Processed tax-credit certifications and other paperwork in a timely and efficient manner
- Listened respectfully, investigated and resolved tenant complaints
- Updated and improved properties to increase return on investment
- Efficiently processed work orders, and answered inquiries
- Enforced property rules and regulations.
- Kept properties in compliance with local, state, and federal regulations.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Club Manager
Planet Fitness
12.2014 - 08.2020
- Effectively recruited, led, managed, and trained all staff to corporate standards
- Successfully brought the franchise from $0 to $60,000 a month revenue within 1 years' time
- Conducted all employee reviews providing constructive, beneficial feedback to create professional growth that created profit for the company
- Ensured that all issues within the club and online were addressed in an appropriate, respectful, and timely manner
- Prepared daily, weekly, and monthly expense reports
- Provided a superior customer experience within the club
- Completed annual Management appraisals
- Diligently promoted the Planet Fitness brand within the community through multiple events
- Guaranteed accurate and timely daily deposits
- Ensured and supervised compliance with all policies, procedures, and standards
- Actively monitored and processed employee payroll and scheduling
- Responsible for Brand Excellence Review coordination and on-going monthly inspections, resulting in franchise bonuses.
Office Manager
Navigator Consulting
01.2012 - 12.2014
- Organized and scheduled meetings and appointments
- Maintained and updated records of bookings and payments
- Answered, screened and redirected telephone calls, with professionalism and efficiency.
Education
Human Development And Family Studies
Syracuse University
Syracuse, NYSkills
- Microsoft360
- Adobe
- Google Suite
- Time Management
- Communication
- Recruiting
- Training and coaching
- Organizational Skills
- Payroll
- Performance Management
Certification
- ANE for IDD
- HIPAA
- Workplace Safety
Timeline
Office Operations Manager
ABA Center For Excellence
08.2022 - 08.2023
Assistant Property Manager
Norstar Property Management
03.2022 - 08.2022
Club Manager
Planet Fitness
12.2014 - 08.2020
Office Manager
Navigator Consulting
01.2012 - 12.2014
Human Development And Family Studies
Syracuse University
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