Tasha Castro

Title Specialist

Americas Auto Auctions

01.2022 - 09.2025

Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Communicated with customers to resolve common issues.
Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Led operational teams to enhance efficiency and improve service delivery across multiple locations.
Coordinated cross-functional initiatives aimed at enhancing customer satisfaction and retention rates.
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Worked with vendors to secure favorable terms that benefited both parties involved.
Built relationships with customers and community to establish long-term business growth.
Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
Improved department efficiency by implementing strategic filing systems for easy access to critical information.
Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Contacted [State] Motor Vehicle Department to determine status of pending titles.
Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Streamlined title processing by efficiently managing documentation and maintaining accurate records.
Kept up-to-date with state and federal regulations to prevent errors and fraud.