Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tasha Charles

West Palm Beach,FL

Summary

Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Deli Clerk

Publix
04.2022 - 12.2024
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

Customer Service Cashier

Publix
04.2006 - 12.2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

High School Diploma -

John I Leonard
Lake Worth, FL

Skills

  • Customer service excellence
  • Cash handling
  • Department operations
  • Customer relations
  • Team training and development
  • Customer complaint resolution
  • Inventory control
  • Administrative duties

Certification

  • Licensed Security officer

Timeline

Deli Clerk

Publix
04.2022 - 12.2024

Customer Service Cashier

Publix
04.2006 - 12.2024

High School Diploma -

John I Leonard

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