Tasha Clifford
Mesa,AZ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Bar Manager
Red Mountain Bar And Grill
12.2021 - 10.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and ordering accordingly.
- Organized weekly events in which I created flyers and posters for.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Kept the restaurant website and all social media accounts up to date with all specials and events.
Lead Bartender
Aj's Sports Grill
09.2019 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Bartender
Applebees's Grill + Bar
01.2018 - 09.2019
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Applebee's Grill + Bar
05.2015 - 12.2017
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
Bothell High School
06.2009
Skills
- Revenue Forecasting
- Vendor Relationship Management
- Event Coordination
- Customer Relations
- Cost Control
- Bar Management
- Health Codes Compliance
Timeline
Bar Manager
Red Mountain Bar And Grill
12.2021 - 10.2023
Lead Bartender
Aj's Sports Grill
09.2019 - 12.2021
Bartender
Applebees's Grill + Bar
01.2018 - 09.2019
Bartender
Applebee's Grill + Bar
05.2015 - 12.2017
High School Diploma -
Bothell High School
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