Tasha Clowesley
Wytheville,VA
Summary
Highly qualified training professional with 10+ years in large and small scale unit operations. Formerly educated and highly self-motivated with a proven track record in training & development, administrative management, and manpower management & employee relations support. Adapts quickly to new needs and policies, and enjoys challenges and opportunities to develop professionally. Current student with Liberty University towards a PhD in Curriculum and Instruction to create more effective training for adult learners.
Overview
24
24
years of professional experience
Work History
Training Program Specialist
Department of Homeland Security
Norfolk, VA
09.2021 - 01.2024
- Served as a senior ETQC Quota Management Training Scheduler. Schedule and issue C-school training orders for the Coast Guard Active Duty, Reserve, Civilian, and Auxiliary members to attend Coast Guard hosted, commercial, or other agency training.
- Acted as the external DOD Database Liaison managing and granting access to other schedulers into Army, Air Force, Navy, and Federal Law Enforcement databases.
- Reviewed organizational training gaps and KSA’s, resulting in co-founding the training and evaluation team to encompass Training, Onboarding, Education, and Succession Planning for new and current employees.
- Developed highly effective periodic 5-min training lessons to close training and knowledge gaps for adult learners.
- Delivered presentations to leadership proposing changes to current curriculum utilizing multimedia delivery, literature review, static materials, and other tangible training aids.
- Analyzed training data used by FORCECOM, Coast Guard Headquarters, and other various entities to make performance improvement and programmatic decisions. Enters and adjusts data for major operating programs into a wide variety of reports, forms, and schedules.
- Managed complex scheduling issues within time constraints.
- Used Quality Assurance measures to consolidate multiple portfolio reports into more comprehensive and strategic views of quota management, identifying trends and required course corrections not otherwise apparent.
- Prepared high profile and high priority reports for the unit, many of which have financial implications for the various stakeholders.
- Used Microsoft, SharePoint, TQMS Reports, JTR, local command procedures, QM policy, and other excel documents to manage courses, quotas, and order cancellations, substitutions, and waiver requests and ensure they are properly recorded.
General Clerk III
Island Creek Associates
Norfolk, VA
01.2020 - 09.2021
- Senior Maintenance Administrator providing outstanding administrative, training, and manpower management services directly to the maintenance officer (O-5) and maintenance departments of over 300 military and civilian personnel for HSC-2 in Norfolk, VA.
- Orchestrated the Monthly Maintenance Plan (MMP) by scheduling meeting rooms, collaborated with program managers and higher authority collecting pertinent maintenance data and publishing this information consistently ahead of deadlines.
- Oversaw the Support Equipment Training and Licensing program issuing over 11 pieces of gear resulting in 472 licenses receiving "Best in Fleet" score of 93% during the 2020 CNAF AMI inspections.
- Prepared and reviewed over 3,000 outgoing and incoming correspondences such as awards, evaluations for E-4 through E-7 using the NAVFIT 98 and Microsoft Access system, special and non-routine requests to include formatting, grammar, and appropriate file management with a great amount of attention to detail.
- Compiled personnel data (electronic military records data, qualifications, and certifications) into excel spreadsheets using various operating systems such as Fleet Training Management Planning System (FLTMPS), and Advanced Skills Management system (ASM) in support of manpower management in a monthly HOWGOZIT NATOPS CURVE report analyzing workforce trends to executive contractors.
- Screened and reviewed completion of prerequisites of qualifications to schedule "C" School for Navy Active Duty, Reserve, and Civilian Contract personnel using Enterprise Naval Training Reservation System (eNTRS) and Corporate Enterprise Training Activity Resource Systems (CeTARS).
- Monitored emails and correspondence to manage course, quota, and order cancellations, and substitutions and waiver requests publishing scheduled and completion dates in the Monthly Maintenance Plan (MMP) administering assessment results.
- Conveyed in conjunction with COMHELSEACOMBATWINGLANT to follow-up with new changes and inquiries to Instructions, Standard Operating Procedures (SOP's), and Local Command Procedures (LCP's) to make recommendations and proposals for change as necessary.
- Slashed Alpha Reporting time by 83% using simplified formulas in a recreated excel document.
- Assisted with onboarding training and duty requirements, granted special permissions to management staff as a trusted agent, scheduled meetings for interviews, and executed administrative terminations.
- Performed other clerical and administrative work crafting Microsoft Office, Excel, and Word documents in support of the Maintenance Officer's duties with a high level of professionalism and tact.
- Managed customer services by researching, implementing necessary changes through proper channels, and following up for proper execution while creating an approachable and welcoming working atmosphere.
Quality Assurance Manager
USN
Norfolk, VA
02.2000 - 11.2011
- Audited, evaluated, and conducted training analysis of organization's training program resulting in a 98% training completion rate for two years in a row while simultaneously guided training coordinators in their efforts to implement effective training to adult learners contributing to many off duty hours becoming known as the subject matter expert within higher ranking officer training programs.
- Gathered and analyzed information, identified areas for improvement, draft findings and recommendations, and prepared reports and other products in accordance with agency guidance and professional standards.
- Analyzed employment-related data and prepared detailed personnel activity reports; interpreted and explained human resources policies and procedures; conferred with management to develop and implement improved unit procedures.
- Prepared and processed documentation for administration of quality control programs; reviewed and maintained personnel records, and interviewed individuals to ensure accuracy of information.
- Utilized several computer software programs, Department of Defense applications, and database systems to track and record daily operations; developed and prepared a variety of statistical reports, complex correspondence, de-briefings, and budget constraints
- Managed the accountability, serviceability and maintenance of US Government equipment and supplies valued at more than $10M while maintaining an operational readiness rating of 98%
- Utilized an effective Composite Risk Management process to identify and analyze risk while developing mitigation measures that decreased the likelihood of accidents or safety incidents during operations.
- Ensured safe operations according to OSHA regulations and local procedures.
Training Progam Manager
USN
Norfolk, VA
02.2000 - 11.2011
- Hand picked as unit's Quality Assurance Representative to lead unit in its training initiatives through pro-active measures and proven expertise of procedures, correspondences, networking, and collaboration efforts with Atlantic Strike Wing group.
- Single-handedly created & implemented a training aid used by all levels of the organization, improving mission readiness by 17%; earned Navy/Marine Corps Achievement Medal.
- Developed & facilitated management training on various human resources topics and existing programs, improving consistency and employee performance by 30% and identifying 21 wasted man-hours in unqualified training authorities.
- Developed advanced individual training initiatives resulting in 9 promotions.
- On-board and trained 80+ associates as training reps in all levels of responsibility.
- As VP of Morale, Welfare, and Recreation Committee, organized special events and fundraiser's resulting in a more engaging work atmosphere; resourcefully allocated storage & inventory to reduce waste, budget & time.
- Developed and managed/controlled course curricula, study guides, visual aids, written tests, training aids, assessment devices, and course outlines for formal course use.
- Designed and developed criteria for training aids/devices based on needs of analysis of the instruction systems.
- Utilized several computer software programs, Department of Defense applications, and database systems to track and record daily operations; developed and prepared a variety of statistical reports, complex correspondence, and briefings.
- Managed safe operations of all training areas; enforced compliance with prescribed policies and procedures with 30+ assigned employees.
Aviation Electrician
USN
Norfolk, VA
02.2000 - 11.2011
- Tested, troubleshoot and repaired 147 complex avionics discrepancies, resulting in a 32% decrease in workable backlog and 93% ready for issue rate in support of 23 supported departments
- Focused and directed limited manpower and resources to streamline 2 major phase inspections, resulting in reduction of aircraft down time by 50%
- Directed and coached 9 employees, resulting in the completion of 564 maintenance actions and a savings of $1.4M for organization contributing to the overall operational readiness of 93%
- Contributed to the execution of 124 mishap free flight hours and delivery of 36K lbs. of live saving supplies and equipment for survivors of a tsunami.
- Managed and issued over 70 pieces of gear and equipment worth over a total of $1.2M, ensuring all personnel had proper supplies, increasing overall organizational readiness.
- Oversaw inventory and maintenance of 230 pieces of support equipment and tracking 159 calibrated assets utilizing visual training aids, resulting in “On Track” during annual high-profile inspection processes.
- Verify all operations of a production work order have been completed per engineering requirements.
- Directly contributed to the unit's new on-track training program as a collateral duty resulting in identifying training performance discrepancies, improper training archiving, recover and recreated effective training guides and lessons, and revived training standards with support of higher authority and funding.
Education
MBA - Business Administration
Saint Leo University
VA04-2018
Bachelor of Arts - Business Management
Saint Leo University
VA06-2016
Ph.D. - Curriculum And Instruction
Liberty University
VASkills
- Project Management
- Records Management
- Training and Development
- Operations Support
- Microsoft Suite
- Database Administration
- Time/Task Management
Affiliations
- Local school soccer head coach
- Self-taught violinist
Timeline
Training Program Specialist
Department of Homeland Security
09.2021 - 01.2024
General Clerk III
Island Creek Associates
01.2020 - 09.2021
Quality Assurance Manager
USN
02.2000 - 11.2011
Training Progam Manager
USN
02.2000 - 11.2011
Aviation Electrician
USN
02.2000 - 11.2011
MBA - Business Administration
Saint Leo University
Bachelor of Arts - Business Management
Saint Leo University
Ph.D. - Curriculum And Instruction
Liberty University
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