Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Tasha Crawford

Tasha Crawford

Immokalee,FL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales, as demonstrated at Dollar Tree Stores. Skilled in POS system operation and exceptional customer service, adept at conflict resolution and team collaboration. Achieved significant improvements in inventory management, leading to increased sales conversion rates.

Diligent Desired Position with proven track record of optimizing IT service management processes. Successfully led initiatives that enhanced operational efficiency and service quality. Demonstrated expertise in incident management and change management, ensuring seamless service delivery and continuous improvement.

Overview

20
20
years of professional experience

Work History

Sales Associate Intern

Nextel Communication Inc.
01.2005 - 08.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant Manager

Popeyes
02.2022 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Sales Associate

Walmart
04.2021 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Merchandise Manager

Dollar Tree Stores
02.2017 - 01.2021
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
  • Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.

Head Server/ Training Manager

Golden Rule BBQ Grill
06.2006 - 10.2014
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
  • Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Standard Diploma -

Oxford High School
915 Stewart St. Oxford Alabama
05.2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Product sales
  • Sales expertise
  • POS system operation

Timeline

Assistant Manager

Popeyes
02.2022 - 07.2024

Sales Associate

Walmart
04.2021 - 02.2023

Merchandise Manager

Dollar Tree Stores
02.2017 - 01.2021

Head Server/ Training Manager

Golden Rule BBQ Grill
06.2006 - 10.2014

Sales Associate Intern

Nextel Communication Inc.
01.2005 - 08.2008

Standard Diploma -

Oxford High School

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Tasha Crawford