Tasha Crenshaw
Florissant,MO
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
13
13
years of professional experience
Work History
Intake Specialist
Mercy Health
2022.08 - Current
- Conduct intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
- Assisted psychiatrist in determining individuals care and mental status
- Maintain working relationships with qualified referral sources
- Work with hospitals, clinics, facilities, and clinical team to manage request for services from members and/or providers
- Handle any complaints or questions
- Provide appropriate resources to patients and/or family members
- Answering Inbound calls at behavioral health HUB location
- Handle placement of patients to behavioral health units/facilities
- Conducting training of new hires
- Organized paperwork such as charts and reports for office and patient needs.
- Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
HR Crisis Consultant
Ameren Missouri
2021.01 - 2021.06
- Intake, follow up, and case management of reported Potential Exposure, Quarantines, RTW's, Pending Tests, Potential C+'s
- Handling general questions for potential exposure and case management
- Resource for case escalation
- Process quarantines specific to results of contact tracing (coordination with Crisis Management as result of contract tracing process which is overseen by Safety who partners with Operations)
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Vaccine Analyst
State of Missouri, Covid
2021.07 - 2022.06
- Conduct evaluations and assessments of current practices to identify treatment alternatives and strategies for delivery of programs and individualized services; reporting evaluation/assessment findings; preparing recommendations for approval by facility director and management team
- Monitor programs and services to ensure that desired changes are affected, objectives are achieved, and program changes are maintained; documenting consumer outcomes which can be attributed to changes resulting from quality assurance program
- Evaluate programs and services for compliance with accreditation and/or certification standards, coordinating and/or assisting in activities regarding development and implementation of plans and time frames for correcting deficiencies involving these standards
- Design research and program evaluation projects; develop and establish systems for collecting data; analyze statistical data collected from these studies; and prepare both technical and general reports which summarize results and make recommendations
- Advise service providers and State Operated Programs (SOPs) on accreditation, certification, and/or licensure matters
- Assist in development and maintenance of policies and procedures, operational guidelines, and audits to ensure services are provided as required per agreements relating to compliance standards.
Intake Coordinator
Gateway Regional Medical Center
2019.07 - 2020.06
- Maintained confidentiality of consumer and staff information
- Assessed and analyzed individuals for psychiatric placement
- Assisted psychiatrist in determining individual care and mental status
- Verify Medicaid, long-term care, workers' compensation, and commercial insurance benefits, this includes calling insurance companies to check benefits
- Maintain working relationships with qualified referral sources
- Work with hospitals, clinics, facilities, and clinical teams to manage service requests from members and providers.
Intern
KHAOS KIDS Inc
2018.08 - 2019.05
- Answer company phones and voicemails regarding clients seeking services
- Complete initial intake assessments for new clients
- Follow up with clients after each visit
- Conduct therapeutic supervised sessions with clients
Behavioral Health Technician
SSM Team Plus
2016.08 - 2019.05
- Attend to staff and patient needs
- Monitor the safety of behavioral health patients
- Provide comfort and support to patients
- Assist with daily activities of living
- Access patient behaviors and mental status
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Certified Nursing Assistant
Christian Northeast Hospital
2011.08 - 2016.08
- Take patients’ vital signs
- Provide residents with personal-care services including activities of daily living and toileting
- Monitor substance abuse patients and their wellbeing through New Vision program
- Assist with substance/alcohol patient's rehabilitation and their behavioral concerns
- Assist licensed nursing staff in providing direct patient care
- Demonstrated excellent computer and charting skills
Education
Master’s degree - clinical psychology
Walden University
Minneapolis, Washington, MNBachelor of Science - of Psychology
University of Missouri, University Blvd
Saint Louis, MOHigh School Diploma -
Riverview Gardens High School
Shepley, Saint Louis, MOCertified Nursing Certificate C.N.A license issued -
North County Technical High School
Florissant, MOSkills
- Follow-up skills
- Client and Family Interviews
- Intake Assessment
- Client Needs Assessments
- Behavioral Intervention
- Workflow Management
- Insurance Verification
- Employee Training
- Customer Service
- Behavioral Disorders
- De Escalation Tactics
References
References available upon request.
Timeline
Intake Specialist
Mercy Health
2022.08 - Current
Vaccine Analyst
State of Missouri, Covid
2021.07 - 2022.06
HR Crisis Consultant
Ameren Missouri
2021.01 - 2021.06
Intake Coordinator
Gateway Regional Medical Center
2019.07 - 2020.06
Intern
KHAOS KIDS Inc
2018.08 - 2019.05
Behavioral Health Technician
SSM Team Plus
2016.08 - 2019.05
Certified Nursing Assistant
Christian Northeast Hospital
2011.08 - 2016.08
Master’s degree - clinical psychology
Walden University
Bachelor of Science - of Psychology
University of Missouri, University Blvd
High School Diploma -
Riverview Gardens High School
Certified Nursing Certificate C.N.A license issued -
North County Technical High School
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