Tasha Douglas
Denver,CO
Summary
Dynamic Customer Care Representative with a proven track record at Firehouse Subs, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and empathy. Skilled in CRM software and adept at multitasking, consistently delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Firehouse Subs
01.2023 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Utilized POS systems to process transactions accurately and swiftly.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Maintained thorough knowledge of menu offerings to provide informed recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Homemaker
Home
01.2018 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Applied Science - Psychology
University of Phoenix
Tempe, AZ05-2018
Skills
- Customer service
- Problem resolution
- Customer relations
- Documentation and reporting
- CRM software
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
- Decision-making
- Email communication
- Phone etiquette
- Data entry
Timeline
Customer Care Representative
Firehouse Subs
01.2023 - Current
Homemaker
Home
01.2018 - 01.2023
Associate of Applied Science - Psychology
University of Phoenix