Tasha Embry
Maud
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mail carrier
USPS (United States Postal Service)
03.2022 - 07.2025
- Handle mail & important documents
- Deliver mail, parcels, etc
- Clerking
- Delivered mail and packages efficiently, ensuring timely service to residential and business customers.
- Managed daily route logistics, optimizing delivery paths for increased efficiency.
- Maintained accurate records of deliveries, addressing any discrepancies promptly.
- Provided exceptional customer service by answering inquiries and resolving issues effectively.
- Implemented safety protocols to prevent accidents during outdoor delivery operations.
- Trained new employees on best practices for handling mail and navigating delivery routes.
- Collaborated with team members to enhance workflow processes and improve service quality.
- Conducted regular inspections of vehicles and equipment to ensure operational readiness and compliance.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Dispatcher
Pop A Lock
03.2014 - 05.2018
- Answered multiple phone lines for multiple cities
- Dispatched calls to techs and locksmiths, Scheduled appointments.
- Coordinated emergency service requests, ensuring timely and efficient dispatching of technicians.
- Managed multi-channel communications, including phone, email, and radio systems for optimal service delivery.
- Streamlined operational workflows to enhance response times and improve customer satisfaction ratings.
- Mentored junior dispatchers, providing training on best practices and company protocols.
- Analyzed call data to identify trends, contributing to process improvements and resource allocation.
- Developed scheduling solutions, maximizing technician availability while minimizing downtime between calls.
- Implemented quality assurance measures to maintain high standards in service execution and customer care.
- Collaborated with management to refine dispatch procedures and integrate new technologies for efficiency gains.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
CNA - Certified Nursing Assistant
Saint Michaels Hospital
01.2012 - 02.2013
- Drew blood, bathed patients, took vitals, assisted nurses and Drs. Helped with hygiene needs, all 'm a duties.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, enhancing team efficiency and patient outcomes.
- Monitored vital signs, reporting changes promptly to support timely interventions.
- Educated patients on health management, improving compliance with care plans.
- Mentored junior CNAs, fostering a collaborative environment and enhancing skill development.
- Implemented infection control protocols, contributing to improved patient safety standards.
- Coordinated with interdisciplinary teams to optimize patient care strategies and resource allocation.
- Streamlined documentation processes, ensuring accuracy and compliance with regulatory requirements.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Customer Service Representative
FedEx Ground
02.2010 - 12.2010
- Resolved customer inquiries and issues using multiple communication channels, enhancing customer satisfaction.
- Processed shipping requests efficiently, ensuring timely dispatch and delivery of packages.
- Collaborated with team members to streamline operations, improving overall workflow efficiency.
- Trained new staff on company policies and customer service protocols, fostering a knowledgeable team environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Implemented process improvements to enhance operational workflow and customer satisfaction.
- Trained new employees on company policies, procedures, and customer interaction best practices.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Analyzed feedback to identify trends, leading to actionable insights for service enhancement.
- Mentored junior representatives, fostering a team-oriented environment focused on excellence.
- Streamlined communication processes between departments to improve response times and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Promptly responded to inquiries and requests from prospective customers.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved accounting, service and delivery concerns.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Medical - Diploma for medical codeing and billing
West wood college
Fort Worth, TX10.2005
Skills
- Microsoft Word proficiency
- Materials handling expertise
- Typing speed and accuracy
- Data entry skills
- Retail sales knowledge
- Professional phone etiquette
- Guest services excellence
- Fluent English communication
- Microsoft Excel experience
- Cold calling strategies
- Inventory control management
- Logistics dispatching proficiency
- Microsoft Office expertise
- Exceptional customer service
- Telemarketing experience
- Organizational skills
Certification
- Driver's License
- CDL
Additional Information
- Fast learner, eager to learn. Looking for Company to grow with.
- Dependable, works well with others.
Timeline
Mail carrier
USPS (United States Postal Service)
03.2022 - 07.2025
Dispatcher
Pop A Lock
03.2014 - 05.2018
CNA - Certified Nursing Assistant
Saint Michaels Hospital
01.2012 - 02.2013
Customer Service Representative
FedEx Ground
02.2010 - 12.2010
Medical - Diploma for medical codeing and billing
West wood college
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