TASHA ENIX
Argillite,KY
Summary
Highly skilled and enthusiastic professional with more than 7+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient/client services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kynector
Kentucky Primary Care Association
10.2023 - Current
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Assisted in the development of internal policies and procedures related to Medicaid eligibility processes, contributing valuable insights from hands-on experience.
- Facilitated community outreach programs to raise awareness about available resources for eligible individuals seeking assistance with healthcare costs.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
Social Services Coordinator
FIVCO Area Developpement District
02.2023 - 10.2023
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Provided leadership, guidance and support to staff members.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Participated in community events to promote services and engage with public.
Account Operations Specialist
Mandala Therapeutic Services
09.2022 - 12.2022
- Served as the primary point of contact for client inquiries related to billing matters, providing prompt and knowledgeable responses.
- Streamlined billing processes by implementing new software and automating data entry tasks.
- Reduced errors in invoicing by conducting thorough audits of account information and correcting discrepancies.
- Enhanced customer satisfaction by resolving billing disputes promptly and professionally.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all billing procedures.
- Developed customized reports for management to monitor account activity and identify trends affecting revenue generation.
Interim Social Services (AIT PROGRAM)
Boyd Nursing And Rehabilitation
07.2022 - 09.2022
- Enhanced client experience by providing empathetic and culturally sensitive support in a social services setting.
- Improved case management efficiency by maintaining accurate and organized records for each client.
- Developed tailored care plans that addressed individual goals, fostering self-sufficiency and independence among clients.
- Collaborated with multidisciplinary teams to address the unique needs of diverse populations, leading to more effective interventions.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Administrator in Training- INTERNSHIP
Boyd Nursing And Rehabiliatation
02.2022 - 09.2022
- Improved department efficiency by streamlining administrative processes and implementing time-saving strategies.
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
- Coordinated event planning efforts for company-wide meetings, trainings, and celebrations, resulting in seamless execution.
- Contributed to budget management by monitoring expenses and identifying cost-saving opportunities within administrative operations.
- Supported Human Resources initiatives by assisting with recruitment efforts, onboarding new hires, and maintaining personnel files.
- Created reports, presentations and other materials for executive staff.
- Built and managed processes for tracking and monitoring department performance.
Operations Assistant
JCPenney
11.2018 - 07.2020
- Organized and conducted one-on-one conversation with customers to ensure quality experiences
- Unloaded and distributed back-stock merchandise throughout the store at consistent and efficient pace
- Analyzed and organized floor sets to increase customer interest and improve overall store appearance
- Utilized software systems to create prices, labels, and run cash registers
- Provide positive and efficient work experience for customers/employees.
Desk Clerk
Regional Psychotherapy Services
01.2017 - 09.2017
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Managed reservations with accuracy, resulting in fewer booking errors and improved guest experiences.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Recorded significant occurrences in daily log with professionalism and critical details.
Education
Bachelor's of Science in Business Administration - long-term Healthcare Administration
Shawnee State University
Portsmouth, OH08.2022
Associate of Arts -
Ashland Community And Technical College
Ashland, KY12.2019
Associate of Science -
Ashland Community And Technical College
Ashland, KY12.2019
High School Diploma -
Letcher County Central High School
Whitesburg, KY05.2012
Skills
- Strong management and leadership skills to oversee daily duties within an organization
- Excellent communication and interpersonal skills to build strong relationships with clients/colleagues
- Creative and strong problem-solving skills to set and achieve daily goals
- Accurate and efficient accounting skills to manage and report daily expenses
- Precise data entry skills, as well as the ability to maintain high levels of confidentiality
- Organizational skills, as well as the ability to navigate multiple EMR systems and Microsoft programs simultaneously
Certification
- State Registered Nurse Aide
Ashland community and technical college- May 2022 – May 2024
- Adult, Child, and Infant CPR/AED & First Aid
ProCPR by ProTrainings- May 2023 –May 2025
- Suicide Prevention Gatekeeper
QPR Institute- May 2023-Present
- Certified Narcan (Naloxone) Handler
Pathways- May 2023-Present
- Member of the NSLS (The National Society of Leadership and Success)
NSLS- JANUARY 2019-Present
References
- Amy Doss, Business Office Manager, Boyd Nursing and Rehab, 12100 Cr-1334C, Ashland, KY, 41102, (606) 928-2963, (304) 412-9791
- Deann Brown, PA-C, Physician Assistant, Mandala Therapeutic Services, 314 Ferry St., Russell, KY, 41183, (606) 388-2898, (606) 922-1964
- Nicole Davis, FIVCO Area Development District, 32 FIVCO court, Grayson KY, 41143, (606)-929-1366, (606)-923-7803
- Sarah Boehle, Ph.D., LNHA, LSW, Associate Professor, Shawnee State University, 940 2nd St, Portsmouth, OH, 45662, (740) 351-3605, (937) 725-5022
Timeline
Kynector
Kentucky Primary Care Association
10.2023 - Current
Social Services Coordinator
FIVCO Area Developpement District
02.2023 - 10.2023
Account Operations Specialist
Mandala Therapeutic Services
09.2022 - 12.2022
Interim Social Services (AIT PROGRAM)
Boyd Nursing And Rehabilitation
07.2022 - 09.2022
Administrator in Training- INTERNSHIP
Boyd Nursing And Rehabiliatation
02.2022 - 09.2022
Operations Assistant
JCPenney
11.2018 - 07.2020
Desk Clerk
Regional Psychotherapy Services
01.2017 - 09.2017
Bachelor's of Science in Business Administration - long-term Healthcare Administration
Shawnee State University
Associate of Arts -
Ashland Community And Technical College
Associate of Science -
Ashland Community And Technical College
High School Diploma -
Letcher County Central High School
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